'This is getting out hand': Internet is divided after Wendy's customer shares ... trends now
AI has taken over the drive-thru at a Florida Wendy's, and a TikTok user was not thrilled to see this change.
Brittany, who is known by @brittanyann_22 on TikTok, posted a video on April 19 of her making a drive-thru order with an AI employee.
The TikTok user, who revealed in her video description that she is 'not for this,' got into the back of a line at Wendy's drive-thru to record her video.
It's led to more than 22,000 TikTokers debating the ethics of AI, which one user said is 'getting out of hand.'
Despite the non-human entity taking her order, she successfully received a medium chocolate frosty in less than a minute.
Brittany's clip has gotten more than 16 million views, and it's currently her most-watched TikTok video.
Brittany, who's known as @brittanyann_22 on TikTok, posted a video on April 19 of her giving her order of a Chocolate Frosty to an AI employee
Brittany revealed in her video description that she was not a fan of the AI employee at the Wendy's she went to in Florida
The AI employee video has been debated on three TikTok videos since Brittany posted her first viral video that currently has more than 16 million views
Wendy's first began replacing drive-thru employees with AI chatbots in 2023.
The fast-food chain and Google Cloud have been working together to develop Wendy's FreshAl.
A Wendy's news release read that its AI ordering system is 'intended to feel as natural as interacting with a crew member.'
'It’s at least as good as our best customer service representative, and it’s probably on average better,' said Wendy's CIO Kevin Vasconi to The Wall Street Journal during their earlier test runs.
Although Brittany has made it clear that she's not a fan of the AI drive-thru employee, it appeared to be easy for her to place an order.
Wendy's began experimenting with AI chatbots in their drive-thrus last year and they are working to further develop the system with Google Cloud
A Wendy's news release read that its AI ordering system is 'intended to feel as natural as interacting with a crew member'
The AI employee welcomed Brittany to Wendy's and asked her what she'd like to order right when she drove up to the
