A popular travel agent who has long guaranteed 'the lowest airfares', may actually be charging customers more to purchase flights it promises to beat.
While Flight Centre's 'beat it by $1' promise on cheaper prices may sound great, it is reportedly followed by an 'optional' $49 fee which is added on to the total cost.
The move has left the travel giant's customers outraged, with one going as far as to take the case to the Australian Competition and Consumer Commission (ACCC), News.com.au reports.
Flight Centre (pictured) has long guaranteed 'the lowest airfares', but may actually be charging customers more to purchase flights on prices it promises to beat
The popular travel agent's 'beat it by $1' promise on cheaper prices may sound great, but it reportedly then leads to an 'optional' $49 fee being added on to the total cost
Michael, a particularly upset customer, reportedly slammed Flight Centre's best price offer as a 'rort' in his submission to the ACCC.
'I called up to get a flight quote and do a price match. [The consultant] quoted $852 and I provided a Bestjet quote of $742,' Michael claimed.
'[He] then said, "Flight Centre policy as of the new financial year is... customers doing a price match have to pay $49 on top".'
'He said, "Many of our customers pay this $49 to guarantee the lowest price up until their flight"... At no point did he mention this $49 payment is voluntary.'