Etihad Airways defends charging The Bachelor star Brittany Hockley $1000 for ...

Etihad Airways has responded after Bachelor star Brittany Hockley lashed out over being charged $1000 for extra baggage on a flight from Sydney on Friday.    

In a statement to Daily Mail Australia, a representative for Etihad Airways said: 'Etihad is aware of this particular case and while we are disappointed that Ms. Hockley was not fully satisfied with her travelling experience, we stand by the way this case was handled.

'Ahead of the flight, our guest services team informed the passenger of the excess baggage fee per kilogram, which is fixed according to the end destination. It was also explained that as a codeshare flight, excess baggage had to be purchased at the airport.

'Due to the limited capacity available in support of critical cargo movements globally, there is, unfortunately, a premium on cargo and baggage costs.

'While we do our best to accommodate guests, it is not always possible to provide upgrades at the time of check-in, depending on the catering provisioned for the flight.' 

The Bachelor star shared a number of Instagram Stories and videos on Sunday, revealing that she had trouble booking an extra bag online.

She was travelling from Sydney on a work permit to provide administrative services for her tennis player boyfriend Jordan Thompson, who is competing in Europe.   

Upon arrival at the airport, the 32-year-old claimed she was hit with a $1000 fee for the bag, and denied an upgrade to first or business class when she asked. 

Brittany wrote: 'So because I'm working overseas I had to take an extra bag for equipment. So a total of two bags.