Adele has faced backlash after announcing that her new tour is available for pre-sale - causing her website to crash just moments after.
Fans took to Twitter to question the star about the priority sign-up, as they were previously promised 'first access to purchase tickets' after she cancelled her tour in 2017 due to 'damaging her vocal chords'.
Twitter users flooded the comments under her announcement, all with much the same viewpoint: 'Why aren't the people with cancelled tickets getting priority as promised? Come on.'
'Why aren't the people with cancelled tickets getting priority as promised?' Adele has faced backlash after announcing her new tour at Hyde Park in July next year
Others similarly wrote: 'Can't wait but do those that had tickets to your cancelled Wembley gig get first opportunity?'
'Sorry, tour presale you say? I've still got my tickets from the last event in 2017 that got cancelled and you promised us early access for the next tour @wembleystadium'.
'I was wondering that too. We were definitely told we would be first in line for her next concert tickets,' another added.
Big announcement: Taking to Twitter on Tuesday morning, the songstress announced that pre-sale sign up was available - causing the website to crash just moments after
Their comments were not in vein, the concert goers who were supposed to see her tour some five years ago were promised 'first access to purchase tickets' at the event of a new tour.
A press release sent to disappointed Adele fans at the time wrote: 'If you bought your tickets for these concerts, you will be receiving a refund for your ticket(s) and all ticket purchasers will be contacted by the end of the week to confirm further details of their refund...
'In addition, the event organisers are exploring options to reschedule and anyone who purchased tickets for the cancelled shows will be given first access to purchase tickets in the event of rescheduled dates.'
Breaking promises: Fans took to Twitter to question the star about the priority sign-up, as they were previously promised 'first access to purchase tickets' after she cancelled her tour in 2017
Other fans recognised that the press release could have been only signalling to rescheduled dates at Wembley Stadium, which have not been announced.
However, many hoped that Adele and her team would have kept to her word and offered priority to those customers that lost out on the chance to see her last live show.
'That's Wembley's committal to priority tickets for a rescheduled show, but I also think she should have her own committal to ensuring people's tickets are honoured, no matter where the concert is,' one fan expressed.
MailOnline has reached Adele's representatives for a comment.
Press release: Their comments were not in vein, the concert goers who were supposed to see her tour some five years ago were promised 'first access to purchase tickets' at a new tour
'She should have her own committal': Other fans recognised that the press release could have been only signalling to rescheduled dates at Wembley Stadium, which weren't announced
Performing on Friday 1 July and Saturday 2 July at American Express presents BST Hyde Park, the gigs will be her first UK live shows since 2017.
The duo of concerts will mark the singer's first live performances in the UK in over four years, following her record-breaking stadium tour which concluded in 2017.
Fans were able to sign up at adele.com from 8am on Tuesday 26 October to access Adele’s presale which begins at 10am on Thursday 28 October. American Express ® Cardmembers can access presale tickets from 10am, Friday 29 October.
