Adele struggled to hold back her tears as she FaceTimed groups of stunned fans who had jetted into Las Vegas to watch her perform at Caesars Palace on Thursday night after her residency was cancelled with less than 24 hours' notice.
The singer, 33, offered a free drink token to the disappointed concert-goers during one call, before hastily retracting her proposal after realising they were underage.
And despite ensuring ticket-holders would be given a free gift bag from her store in Sin City, she encouraged them to splash even more cash on her merchandise after they had already lost thousands on seats reaching $12,000, not to mention travel costs.
Inside the pop-up, the Adele-branded garments were priced up for more than some of the $85 tickets themselves, with sweatshirts ranging between $90 and $110 each.
Crying: Adele struggled to hold back her tears as she FaceTimed groups of stunned fans who had jetted into Las Vegas to watch her perform at Caesars Palace on Thursday night
Also on display were varsity jackets, T-shirts, bottles of wine, necklaces with 'Hello', 'Married' and 'Divorced' motifs as well as 'Cry Your Heart Out' packets of tissues.
In a video call to a pair of star-struck devotees, Adele apologised for standing them up before claiming she had 'bled, f**king sweated and cried' into preparations for her gigs.
The Grammy winner began: I love you too, I'm so sorry and I can't wait to meet you, alright. Get your free bag - and you're not old enough to drink are you so you can't have that free drink token.
'You're too young.... Get your freebies and chat to anyone. Ask any of my team anything about the show, ask them anything about me, about the show.
Wow! Despite ensuring ticket-holders would be given a free gift bag from her store in Sin City, she encouraged them to splash even more cash on her merchandise after they had already lost thousands on seats reaching $12,000, not to mention travel costs
'I designed that score myself, I bled and f**king sweated and cried into it. So just have fun to all the fans and I'm really sorry and it's really nice to meet you both.
'And I'm truly, truly like humbled at you two at your age. Please thank your mother from me.'
When she moved on to surprise another excited devotee with a call, her boyfriend Rich Paul made a rare appearance for a quick hello.
Loved up: When she moved on to surprise another excited devotee with a call, her boyfriend Rich Paul made a rare appearance for a quick hello
Candid: In a video call to a pair of star-struck devotees, Adele apologised for standing them up before claiming she had 'bled, f**king sweated and cried' into preparations for her gigs
Hilarious: The singer, 33, offered a free drink tokens to the disappointed concert-goers during one call, before hastily retracting her proposal due to realising they were underage
Adele told the fan: 'I'm letting myself be sad. I'm feeling really nice seeing you all there. Everyone keeps calling me. Where are you guys from? I love New York. I'm really sorry I'm not there.
'In the meantime, I can be with my son and be with Rich. Have you been to see the dresses and stuff?'
When her supporter told her his favourite piece of memorabilia on display was the white suit she wore during her recent CBS interview with Oprah, she hinted that she may not have loved it as much.
She said: 'You know what, lots of people, I don't know, cos it wasn't a work outfit, and I'm like, "But it was a moment," so… I put a lot of focus on my boobs as well.
Heartwarming: Another fluffy of fans serenaded a virtual Adele with the lyrics to Make You Feel My Love. and posted the adorable video to Instagram
Unbelievable: 'I not only got to FaceTime with @adele, but I got to serenade her as well! Serious props to her and her amazing team for continuing to make dreams come true'
'I'm really sorry I wasn't there, it was the only thing I was looking forward to but its not everything arrived and I'm just sorry.
'The shows will be rescheduled and we will announce it ASAP and like I said you get first honours with whether you refund your tickets or not and I'll do meet and greet and I'll meet you, alright? I'll see you. Thank you for being so gracious.'
The Easy On Me hitmaker switched up calling for texting, as she slid into the DMs of another admirer, where she continued to flog the merchandise at her store.
She penned: 'James it's Adele! I really am so sorry. If you're still here at 6pm, my store in the middle of the Caesars casino just outside the entrance to The Colosseum is opening up still.
Surprise! The Easy On Me hitmaker switched up calling for texting, as she slid into the DMs of another admirer, where she continued to flog the merchandise at her store
She penned: 'James it's Adele! I really am so sorry. If you're still here at 6pm, my store in the middle of the Caesars casino just outside the entrance to The Colosseum is opening up still'
Happy: Following the sweet encounters, Adele took to Twitter to write: 'I have the best fans in the world! Your graciousness and love tonight is overwhelming! Thank you ♥️'
'It's not just a shop! There are fun and nostalgic things from my career in there, nods to moments of the last decade and all sorts of things to look at and so on.
'There will be people I work with in there to chat about what everything is and a gift from me to you also! I hope you can make it! Again I'm so sorry ❤️'
When the Adele-fanatic questioned her authenticity, she sent a voicenote saying, 'Yes, it really is me.'
Another fluffy of fans serenaded a virtual Adele with the lyrics to Make You Feel My Love. and posted the adorable video to Instagram.
Trendy: Varsity jackets featuring a collection stickers with her album titles hung on display
What?! Inside the pop-up, the Adele-branded garments were priced up for more than some of the $85 tickets themselves, with sweatshirts ranging between $90 (right) and $110 (left) each
Hilarious: Also on display were necklaces with 'Hello', 'Married' and 'Divorced' motifs
In the caption, they began: I'm still not over this....
'I not only got to FaceTime with @adele, but I got to serenade her as well! Serious props to her and her amazing team for continuing to make dreams come true.
'Bump the lemonade....they took lemons, turned them into grapes, and made freaking wine! I can't wait to come back and spend another weekend with you!'
'#Adele #adele30 #weekendswithadele #makeyoufeelmylove #idrinkwine.'
Following the sweet encounters, Adele took to Twitter to write: 'I have the best fans in the world! Your graciousness and love tonight is overwhelming! Thank you ♥️.'
Teary-eyed: Cry Your Heart Out' packets of tissues alluded to the titular track from her recent album, 30
Tasty: It appears that Adele has branched out into winemaking
Impressive: Two of Adele's Grammys and her Oscar were on display inside a glass box
It follows reports that her Las Vegas residency could be delayed until June or even 2023 due to the singer's packed calendar.
The Someone Like You songstress made the decision to axe all her shows at the 11th hour on Thursday, leaving fans devastated and demanding the star cover the cost of their flights and hotels in Sin City.
And now reports claim ticket-holders could have to wait months or even a year to see the star perform due to her other commitments such as The Brits and her Hyde Park gigs in July.
Chic: When her supporter told her his favourite piece of memorabilia on display was the white suit she wore during her recent CBS interview with Oprah, she hinted that she may not have loved it as much (pictured in November 2021)
Insiders told The Sun: 'There are two slots in this year's calendar, from the end of February to the start of May, and from the middle of June to the middle of September. But if they can't work then it could be 2023 by the time they're rescheduled.
'The rest of the weekend dates in the year are taken up by other acts including Sting and Rod Stewart.
'She is expected to still be a part of The Brit Awards next month and she has two headline gigs at Hyde Park on July 1 and 2.
'Adele's schedule is mammoth and it makes rescheduling a challenge but she is devoted to her fans and will do everything she can to get them back in the diary quickly.'
