Thursday 29 September 2022 10:56 AM NHS officials ruled student died after being denied face-to-face appointment trends now

Thursday 29 September 2022 10:56 AM NHS officials ruled student died after being denied face-to-face appointment trends now
Thursday 29 September 2022 10:56 AM NHS officials ruled student died after being denied face-to-face appointment trends now

Thursday 29 September 2022 10:56 AM NHS officials ruled student died after being denied face-to-face appointment trends now

The family of the law student believe he would not have died if he had been seen face-to-face by a GP

The family of the law student believe he would not have died if he had been seen face-to-face by a GP

A law student died after wrongly being denied a face-to-face GP appointment, the NHS has admitted.

David Nash, 26, from Nantwich in Cheshire, had four phone appointments with GPs and nurses between October and November 2020.

He was denied an in-person consultation, despite telling practice staff that he was suffering excruciating ear and neck pain and slurring his words.

Mr Nash tested negative for Covid on the same day he was finally due a face-to-face appointment, only for it to be cancelled anyway. 

Medics told him to re-test and prescribed him painkillers, in what one GP described as 'a breach of duty'. 

He died from a brain abscess two days after his last contact with his GP surgery. Relatives say it was triggered by an ear infection.

An internal NHS England probe into Mr Nash's death concluded that 'a face-to-face assessment should have been offered or organised'.

Mr Nash's parents, who are convinced he would be alive if he was seen in-person, have spoken out about the 'appalling care' their son received, accusing the health service of 'completely' letting him down. 

David Nash, 26, (pictured) had four remote consultations with doctors and nurses at a Leeds GP practice over a 19-day period before he died from a brain abscess on November 4, 2020

David Nash, 26, (pictured) had four remote consultations with doctors and nurses at a Leeds GP practice over a 19-day period before he died from a brain abscess on November 4, 2020

WHAT IS MASTOIDITIS? 

Mastoiditis is a serious bacterial infection that affects the mastoid bone behind the ear.

Most people with mastoiditis recover quickly and have no complications as long as the condition is diagnosed and treated quickly.

Its symptoms include redness, tenderness and pain behind the ear, swelling behind the ear that causes it to stick out and discharge from the ear.

Sufferers may also have a high temperature, a headache and hearing loss.

They are advised to see a GP as soon as possible if they have symptoms or an ear infection that does not get better with treatment.

The infection develops if the mastoid cells become infected or inflamed, often following persistent middle ear infections.

Cholesteatoma can also cause mastoiditis. This is an abnormal collection of skin cells inside the ear which may prevent the ear draining properly, leading to infection.

GPs need to examine the inside of the ear and refer a patient to a ear, nose and throat specialist for further tests for mastoiditis to be diagnosed.

This usually includes a blood test and testing discharge from the ear for a bacterial infection. 

Mastoiditis should be diagnosed and treated quickly with antibiotics.

Surgery may be required in severe cases to drain the middle ear or remove part of the mastoid bone. 

Although most people with mastoiditis do not experience serious complications, treatment is not always easy and the infection may come back. 

If the mastoid bone is severely infected and is not removed, it can cause hearing loss and life-threatening health complications such as a blood clot, meningitis and a brain abscess.

Source: NHS 

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Mr Nash had been in touch with his surgery on four occasions between October 14 and November 2 2020.

Recordings of his four calls were obtained by BBC Newsnight and will be broadcast tonight, with the permission of his family. 

They reveal that he was due to be seen at his surgery for a blood test on the day of his fourth and final call to his GP.

Mr Nash, who was studying law at the University of Leeds, told of debilitating neck pain and was slurring his words.

He told a

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