I was listening to music on my Spotify account on my way to work when suddenly the sound stopped.
I looked at my phone screen to see that 'Anna's phone' was now somehow connected to my Spotify and playing her music on my account.
While I couldn't hear what was playing, I could see it and could see whoever now had control of my account flipping through songs.
I shut Spotify and opened it again and it was back to my account but under 'recently played' and 'popular playlists' was the list of, presumably, the hacker's music, rather than my own.
Spotify users have reported that their accounts have been hacked & they have lost control of it
Thinking of it as odd, I ignored it but just two days later, when I opened Spotify, it said that I was listening to music through a laptop on Chrome.
I definitely wasn't and I couldn't get rid of the person on my account this time. How was someone able to get access to my account? And what can I do about it?
Grace Gausden, This is Money, replies: You were shocked you found someone else had access to your Spotify account.
This is a premium account which you currently have as a sixth month free trial - it usually costs £9.99 a month and means you don't have to listen to any adverts. To register, you need to input your card details.
With someone else accessing it, it meant you were unable to listen to your music and could only watch as someone scrolled through their music choices – but on your account.
After closing and reopening the app, you had fortunately gained control but the other persons music was now displayed all over your playlists, rather than your own.
Your preferences of pop, dance and rock were replaced with heavy trance music, Swedish rap and alternative rap.
Then, just two days later, it happened again. You contacted Spotify who advised that you changed your password.
However, you advised that you changed your password the first time that your account was taken over and just two days later, someone else – or the same person – had managed to access it again.
You then spoke to an adviser online who managed to do a reset on your account, to a time before the hacker had gained access, meaning that whilst you lost some downloaded music, you were back in control of your own account.
Users have found their playlists have been replaced by someone else's after being hacked
Unfortunately it seems like you are not the only person to have found themselves in this situation.
The streaming giant - founded in Sweden in 2006 and how with 217million users - has a section on its website on its support pages named 'someone has taken over my account', suggesting this is not the first time someone has had this problem.
Aside from advising users to change their Spotify password, it also suggests customers change their password for every other account that could be associated with Spotify, for example, Facebook and email.
This is no doubt a concern as it suggests that hackers would not only be able to access your music collection but also your other personal details online.
For those who are still experiencing the same problem after changing their password, Spotify advises users to get in touch with them. As in your case, they will then try and restore access to your account.
It also tells users to remove access to any third party devices and log out after using