AT&T blames network outage that downed 70,000 phones on software update glitch trends now

AT&T blames network outage that downed 70,000 phones on software update glitch trends now
AT&T blames network outage that downed 70,000 phones on software update glitch trends now

AT&T blames network outage that downed 70,000 phones on software update glitch trends now

AT&T has blamed its network outage that downed at least 70,000 phones on a 'software update glitch'.

There had been speculation that the issue may have been the result of a cyberattack, but the company said there were 'no indications of malicious activity'.

'Based on our initial review, we believe that today's outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,' AT&T said.

'We are continuing our assessment of [the] outage to ensure we keep delivering the service that our customers deserve.'

It remains unclear where the problem originated. 

Despite the initial assessment, both the Department of Homeland Security and the FBI are investigating.

The largest number of issues was reported by AT&T users, which peaked at 51,000 customers without service before jumping to over 70,000 an hour later

The largest number of issues was reported by AT&T users, which peaked at 51,000 customers without service before jumping to over 70,000 an hour later 

AT&T, Verizon and T-Mobile users reported early on Thursday that they are having network issues nationwide and in Canada

AT&T, Verizon and T-Mobile users reported early on Thursday that they are having network issues nationwide and in Canada

According to DownDetector , over 70,000 customers had been reporting outages on the AT&T network

According to DownDetector , over 70,000 customers had been reporting outages on the AT&T network

The outage was first reported in the early hours of Thursday morning when customers were unable to make emergency calls, with multiple 911 centers reporting that users were unable to connect.

There were reports that other networks were affected, but this is thought to have been the result of failed attempts to place calls to AT&T numbers. 

On social media, customers poked fun at the company over the outage with some making memes comparing it Netflix thriller 'Leave the World Behind', which involves a breakdown in all technology as part of the plot.

Other customers meanwhile expressed their disdain at the outage, and demanded refunds from the company.

There has been no official reason given for the widespread drop in service, which has in turn fueled speculation on social media that hackers are behind the blackout. 

Customers poked fun at the company over the outage with some making memes comparing it Netflix thriller 'Leave the World Behind', which involves a breakdown in technology

Customers poked fun at the company over the outage with some making memes comparing it Netflix thriller 'Leave the World Behind', which involves a breakdown in technology

One person said: 'SOS only. AT&T, T-Mobile and Verizon outage. Leave the World Behind trending?'

Another posted: 'Y'all ready to go and watch 'Leave the World Behind film now? Or you still holding out? AT&T/ US cellular outage/ SOS.'

Sharing a picture of Hunger Games character Katnisss Everdeen, one person said: 'Me after sending my final texts and leaving my WIFI riddled home to run errands on ATT's 'American's Oregon Trail provider' wireless network.'

Posting a video of a child on a swing while a fire burns around him, another person posted: 'Verizon users while AT&T users experience an outage.'

Another post states: 'T-Mobile, US Cellular, Verizon, AT&T all reporting nationwide outages, but I still have to hop on this Zoom meeting at 9am.'

While one other posted: 'Hey AT&T, did you try unplugging it, waiting ten seconds and plugging it back in yet?' 

Despite some making fun of the situation, other users demanded that the company refund them due to the blackout. 

Customers have poked fun at the the service, which is considered one of the most expensive networks

Customers have poked fun at the the service, which is considered one of the most expensive networks

Despite some making fun of the situation, other users demanded

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