Apple will replace ALL batteries for iPhone 6 or later

Last week Apple issued an unprecedented apology following its admission that it slows down older iPhones to save battery life.

Now, it appears the Cupertino-based firm will replace all batteries in the iPhone 6 or later - even if it passes their Genius Bar diagnostic test.

An internal memo states customers should receive a battery for $29 (£25) - even if a diagnostics tests proves it can retain more than 80 per cent of its original capacity.

It comes as the firm faces several lawsuits from customers in states including California, New York and Illinois, as well as customers in Israel and France.  

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Last week Apple issued an unprecedented apology over its handling of the admission it slows down older iPhones. Now, it appears the Cupertino-based firm will replace all batteries in the iPhone 6 or later - even if it passes their Genius Bar diagnostic test.  This image shows CEO Tim Cook at the launch of the iPhone 6 on September 9, 2015

Last week Apple issued an unprecedented apology over its handling of the admission it slows down older iPhones. Now, it appears the Cupertino-based firm will replace all batteries in the iPhone 6 or later - even if it passes their Genius Bar diagnostic test.  This image shows CEO Tim Cook at the launch of the iPhone 6 on September 9, 2015

HOW TO TEST YOUR BATTERY

Apple users can run a diagnostics test remotely. To initiate this contact the firm or schedule an appointment using the Apple Support App.

Reports suggest customers who paid to have their batteries replaced before the announcement are eligible for a refund on request.

Initially the company said the price would be effective from the end of January but has since said it applies immediately. 

Earlier models such as 5, 5S and 5C are not covered. 

Reports suggest customers who paid to have their batteries replaced before the announcement are eligible for a refund on request. 

The concession was made two weeks after the firm admitted it 'throttles' phones to extend their life and stop them from shutting down as batteries age and become less effective, triggering lawsuits across the world.

Last week the company published a letter saying 'We know that some of you feel Apple has let you down', and revealed it is planning to show users exactly how much their battery has degraded.

To appease angry customers, Apple said it is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 (£79) to $29 (£25) — for anyone with an iPhone 6 or later whose battery needs to be replaced.

However, a new report by French website iGeneration suggests that as of yesterday Apple will replace batteries even if they pass their diagnostics test. 

Apple users can run a diagnostics test remotely so you don't need to visit an Apple store.  To initiate this, contact the firm or schedule an appointment using the Apple Support App.

Reports suggest customers who paid to have their batteries replaced before the announcement are eligible for a refund on request.

Earlier models such as 5, 5S and 5C are not covered.    

'We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making', the company said. 

Last week the company published a letter saying 'We know that some of you feel Apple has let you down', and revealed it is planning to show users exactly how much their battery has degraded. Pictured is the iPhone 7

Last week the company published a letter saying 'We know that some of you feel Apple has let you down', and revealed it is planning to show users exactly how much their battery has degraded. Pictured is the iPhone 7

'First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,' Apple said.

'Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.' 

Early in 2018, it will issue an iOS software update with a new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. 

The firm said two weeks ago that it slows down phones to extend their life and stop them from shutting down as batteries age and become less effective, triggering lawsuits across the world.

In addition a South Korea's Communications Commission has reportedly asked for an explanation of the issue from Apple, while in France a consumer group has filed filed preliminary, legal complaints in court.  

'We are hoping to get some answers on whether Apple intentionally restricted the performance of old iPhones and tried to hide this from customers,' the Korean Commission said. 

French consumer association called 'HOP', standing for 'Stop Planned Obsolescence', has  filed preliminary, legal complaints in court against Apple and Epson. 

APPLE'S BATTERY LETTER IN FULL 

'We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. 

We know that some of you feel Apple has let you down. 

We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.

First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that.

How batteries age 

All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes. Time and the number of times a battery has been charged are not the only factors in this chemical aging process.

Device use also affects the performance of a battery over its lifespan. For example, leaving or charging a battery in a hot environment can cause a battery to age faster. These are characteristics of battery chemistry, common to lithium-ion batteries across the industry.

A chemically aged battery also becomes less capable of delivering peak energy loads, especially in a low state of charge, which may result in a device unexpectedly shutting itself down in some situations.

To help customers learn more about iPhone’s rechargeable battery and the factors affecting its performance, we’ve posted a new support article, iPhone Battery and Performance.

It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of our users to lose a call, miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it.

Preventing unexpected shutdowns 

About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.

Customer response to iOS 10.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2.

Of course, when a chemically aged battery is replaced with a new one, iPhone performance returns to normal when operated in standard conditions.

Recent user feedback

Over the course of this fall, we began to receive feedback from some users who were seeing slower performance in certain situations. Based on our experience, we initially thought this was due to a combination of two factors: a normal, temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps, and minor bugs in the initial release which have since been fixed.

We now believe that another contributor to these

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