Heathrow’s £2.3 billion Terminal 2 is a world class act - not for nothing did it win ‘World’s Best Airport Terminal’ in the 2018 Skytrax World Airport Awards.
Some of its appeal to passengers will be obvious – it has an amazing wavy roof, plenty of seats (7,106 to be exact), cool shops and eateries (including a café by Heston Blumenthal) and a colossal sculpture – Slipstream – that weighs 77 tonnes.
But some of its appeal will have registered with passengers on a subconscious level – and here were reveal how. MailOnline Travel persuaded the airport’s Head of Design, Barry Weekes, to divulge Terminal 2’s hidden design secrets, how the terminal’s architecture and décor gently calms passengers and even helps them navigate their way through the building.
Terminal 2's wavy roof has been designed to help people navigate their way through the building - it undulates upwards to give a sense of space in areas where passengers dwell, but goes down in areas where they have to do something, such as pass through security
Terminal 2’s 540,000-square-foot wavy roof is eye-catching – but it serves a purpose, too.
It helps passengers navigate their way through the building.
It undulates upwards to give a sense of space in areas where passengers dwell, but goes down in areas where they have to do something, such as pass through security.
Barry Weekes said: ‘We wanted to create a roof structure that makes the passenger journey as intuitive and navigable as possible – it compresses and expands as you move through the departures process - open where there you need to dwell as a passenger, and then compresses down to signal where there is a process to be followed – for example, when you are entering security.’
Intriguingly, the designers arranged the floor tile patterns they picked to give passengers subtle navigational cues. They go from white to black where there is an activity needed – such as checking in or entering a security lane
Before Terminal 2 opened, it had undergone more than 180 trials with 14,000 volunteers taking on the role of passengers and providing comprehensive feedback on their experience.
Heathrow's bosses also ran four end-to-end trials – with 3,000 volunteers in each – which put pressure on every element of the passenger journey from arrival in the car park to aircraft boarding. Each of these trials enabled the design team to make adjustments to Terminal 2’s signage, systems, staff briefings and even restaurant menus to improve the experience for passengers.
The footprint of Terminal 2 is 430,000 square feet – four times the size of Buckingham Palace.
So that means that the designers had to be very careful about the pattern they picked for the floor tiles. If they got it wrong it would be an eyesore on a gigantic scale.
And scuff marks would need to blend in, too.
Mr Weekes said: ‘The floors in Terminal 2 use a consistent set of hard materials which are used throughout Heathrow and help unite all our terminals into a single campus. The floors must be hard wearing to survive the pounding of 75 million passengers a year for 20 years or more, not too shiny so as to be non-slip nor create too many reflections but look clean, not too colourful so as to distract and dominate the space but not so plain that any marks from trolleys and buggies stand out.’
Intriguingly, the designers arranged the floor tile patterns they picked to give passengers subtle navigational cues.
They go from white to black where there is an activity needed – such as checking in or entering a security lane.
The look and feel
One of the key considerations here was generating a