A homeowner says he feels like he's been 'living in prison' for two years after buying a newly-built house that he claims is riddled with problems.
Ian Rice paid £270,000 for his brand new home on the sought-after Aigburth Grange estate near Sefton Park in Liverpool two years ago.
He was drawn in by developer Elan Homes, but now says the first two years of living there have been the 'worst of his life'.
The builder claims the house is covered in dirt and dust, leaving him unable to open any windows or doors, as well as suffering a burst sewer.
Speaking at a resident meeting, Mr Rice said: 'I can't open my windows or doors because of all the dust and dirt that will come in.
'There is dust everywhere. We need the homes we paid for. This has been the worst two years of my life since I moved into this house.
'This company are a disgrace for what they have done to my family. This has cost me £270,000. I have been living in a prison for two years.'
Ian Rice (pictured outside his home) paid £270,000 for his brand new home on the sought-after Aigburth Grange estate near Sefton Park in Liverpool two years ago
Mr Rice, who lives on Borromeo Close, says he has sent countless maintenance requests by email but the customer care response has been 'shocking'.
He added: 'It's a disgrace for the way we have been treated. Their customer care is shocking. They don't like criticism.'
A spokesman for Elan Homes said the company is still working on the 'completion' process and apologised for any disruption.
The spokesman said that an independent survey found high levels of customer satisfaction on the site.
Ian said: 'My house cost £270,000 and another £20,000 to buy the freehold.
Mr Rice was drawn in by developer Elan Homes, but now says the first two years of living in their newly-built property have been the 'worst of his life'.
'If they want to take me to court then let them. If I could turn back the clock I wouldn't go near them.'
'When I moved in my garden was a mud bath. There was not a blade of grass. It was a pool of mud. I was told anything I wanted to hear.'
One resident complained about his drive, which he said had 'indentations' on it.
Another resident said: 'And what about the big skip outside my house. That will be a ratfest soon.'
The meeting also heard complaints from residents about fencing and drains.
Pastor Diana Stacey told the gathered residents there was a problem with dust in the area when the new homes were built.
She said:
