By Victoria Bischoff Money Mail Editor For The Daily Mail
Published: 01:35 BST, 4 May 2019 | Updated: 01:35 BST, 4 May 2019
Voice records for more than five million taxpayers were obtained unlawfully by the taxman, a watchdog has ruled.
HM Revenue & Customs failed to properly alert callers they were being signed up to a service that would use their voice to verify their identity when making an inquiry.
The Information Commissioner’s Office (ICO) ruled this was a major breach of privacy law. HMRC will be served a final enforcement notice next week, giving the taxman 28 days from that date to delete the records.
Voice recognition software replaces the need for passwords and is thought to be more secure.
HM Revenue & Customs failed to properly alert callers they were being signed up to a service that would use their voice to verify their