A grandmother who waited four months for a GP appointment and spent hours on hold arrived to find the surgery looking like a 'ghost town' with the waiting rooms empty, it has been claimed.
Carolyn Williams, 55, from Molesey, Surrey, says she has regularly waited for up to an hour on the phone when trying to book an appointment at the nearby Giggs Hill Surgery, in Thames Ditton.
When she did manage to get through and book one on January 29, she claims she had to wait until this Wednesday for the appointment itself. And when she arrived found an empty waiting room.
Carolyn Williams (left), 55, from Molesey, Surrey, says she has regularly waited for up to an hour on the phone (right) when trying to book an appointment at the nearby Giggs Hill Surgery, in Thames Ditton
Recalling her experience on Wednesday, Ms Williams said she had been in her appointment for 40 minutes when she left to find the waiting rooms still empty (pictured), with no-one in sight
She said: 'The appointment I had was physiotherapy, which I have been waiting for since January 29. And yet there was nobody else there, nobody else waiting, and there was a big room with four bays and only one being used.
'To be honest I thought "it's like a ghost town, what's going on?" It's not acceptable. You do your best not to go to A&E. It was very weird and you just think "where is everyone?"
Ms Williams also claims she tried to get an appointment for a relative at a partner surgery, the amalgamated Glenlyn Medical Centre/Giggs Hill Surgery in East Molesey. But says she had to wait three weeks for this appointment and was routinely placed on hold for up to an hour.
Glenlyn Medical Centre and Giggs Hill Surgery have dozens of one star reviews on the NHS website between them - with the unavailability of appointments being the most common complaint.
Recalling her experience on Wednesday, Ms Williams said she had been in her appointment for 40 minutes when she left to find the waiting rooms still empty, with no-one in sight.
She said: 'I just don't get it. It was still empty when I came out of my appointment.
![Criticising both surgeries, Ms Williams (pictured) said: 'Quite honestly I despair of our entire NHS. When you need an appointment you just can't get in. [The two surgeries] are near to useless now'](https://i.dailymail.co.uk/1s/2019/05/20/12/13714912-7049097-image-m-73_1558350087626.jpg)
Criticising both surgeries, Ms Williams (pictured) said: 'Quite honestly I despair of our entire NHS. When you need an appointment you just can't get in. [The two surgeries] are near to useless now'
'The small blue area is a physiotherapy waiting area where I barely got to sit down before I was called, yet there were no other patients and I have had to wait four months.
'The very large area is where they have the emergency on call doctors and nurse specialists. I never saw anybody coming in or going out.
'Yet there are other people constantly complaining about trying to get an appointment.
'My [relative's] appointment was last Thursday and it was
