A deafblind student who is legally blind with 'inconsistent' hearing, claimed she was kicked off a Jetstar plane because she wasn't travelling with a support person. Vanessa Vlajkovic, 21, was supposed to travel unaccompanied on a flight from Perth to Adelaide for the first time on Thursday evening for a quick getaway. But when she arrived at the boarding gate, the 21-year-old claimed she was told by crew she couldn't fly alone - despite having already spoken to the airline's staff. Vanessa Vlajkovic (pictured) was supposed to travel unaccompanied on a flight from Perth to Adelaide for the first time on Thursday evening for the purpose of a quick getaway 'What they said at the time was 'Yeah, all good, that's fine',' Ms Vlajkovic told ABC News through an interpreter. Ms Vlajkovic, who was born with optic atrophy - a condition which limits her vision to shapes and shadows - said she arrived at the gate with a support person, who allegedly explained her situation to Jetstar staff. But when the support person left, the 21-year-old claimed she was left alongside another person in a wheelchair with no information for more than 20 minutes. Ms Vlajkovic said she was eventually approached by a Jetstar employee, who started talking to her via her BrailleNote computer, which converts text to Braille. She said the airline employee asked her whether she could read the in-flight safety information, and she replied: 'No, I'm blind. I've told you all of this before.' The 21-year-old said the employee then asked her whether she could hear anything and tried to give her an iPad to read from, before she reiterated she couldn't see. Ms Vlajkovic said Jetstar told her the flight had been delayed for 45minutes while crew tried to find someone to accompany her - but eventually it left without her. 'So I cried for 20 minutes, because I couldn't believe what had happened. I wasn't allowed on the plane, which was basic discrimination, just because I can't read the safety instructions,' she said. Ms Vlajkovic said Jetstar told her the flight had been delayed for 45minutes while crew tried to find someone to accompany her - but eventually it left without her A Jetstar spokeswoman said Ms Vlajkovic had 'done everything correctly', however an administrative error meant she was unable to fly Jetstar told Ms Vlajkovic, who is a journalism student and avid cheerleader, she would need to be rebooked on another flight the following day, where she would be accompanied by a crew member. A Jetstar spokeswoman told ABC News the 21-year-old had 'done everything correctly', but an administrative error meant her details were entered incorrectly. As a result of the glitch, 'only one of her disabilities' was allegedly recorded in the booking system, which meant it affected her eligibility to fly. For safety reasons, deafblind passengers must travel with a carer to avoid on-boarding and off-boarding risks, the spokeswoman said. Ms Vlajkovic (left and right) said she wants the airline's policies to change because a Jetstar crew member allegedly told her there was no proof of her disability in her booking Despite being born with limited vision, Ms Vlajkovic said she could previously hear, until it gradually began to deteriorate from the age of seven. She said if the flight crew had provided her with safety instructions in Braille she would have been fine to fly unaccompanied on Thursday. The usually upbeat 21-year-old, who was previously WA's Young Person of the Year, said she wants the airline to admit fault over the incident and apologise to her. Ms Vlajkovic also said she wants the airline's policies to change because a Jetstar crew member allegedly told her there was no proof of her disability in her booking. She said she wants to raise awareness about the issue because other people with disabilities go through similar situations, which is not acceptable. 'I want to break through the barriers, because this is really not good enough,' she said. Jetstar has since apologised to Ms Vlajkovic and confirmed it is reviewing her case to determine whether all processes were followed. Daily Mail Australia has reached out to Jetstar for comment. All rights reserved for this news site dailymail and under his responsibility