A family-of-six has slammed holiday company TUI after their £6,800 trip to Montenegro turned into a 'nightmare'.
Joanne Humphreys, 53, and her husband Kevin, 46, booked a ten-night stay at The Holiday Village Montenegro for themselves and their children, Louis, 21, and Beth, 14, and the children's godparents.
The complex was advertised as an all-inclusive four-star hotel, that boasted four restaurants and spas and the group decided to book a deluxe suite for their trip at the 'dream holiday village'.
The hotel was being built when the Humphreys' booked the trip and TUI had assured them it would all be ready for their arrival on June 17.
But when the party arrived they were met with construction workers with wheelbarrows and a stench of sewage and later even had to endure raw food at the restaurants.
Joanne and Kevin (right) spent £6,800 on the holiday for themselves and their children Beth and Louis (left) as well as the children's godparents
Outside the hotel (pictured above) workers were seen with wheelbarrows as they continued to complete the complex
The food at the hotel (pictured above) hadn't been to the taste of the family and Joanne said it made her and Beth 'poorly' one night
After viewing artists' impressions of what the hotel was meant to look like at their local TUI branch in Basildon, they parted with their money and were excited for the trip – which they said just went from bad to worse.
Joanne said: 'It looked amazing and the TUI store staff spoke so highly of the hotel. 'We were all really looking forward to it, especially our children.
'It had everything we'd want in a holiday; bars, restaurants, a spa, gym and adult only pool areas.
'We thought TUI was a reputable company so we trusted everything would be as they described. To say it was a nightmare would be an understatement.'
The hotel was due to open at the end of May this year and the family were arriving on June 17. After researching online, Joanne became concerned that the hotel would not be finished in time for their arrival.
The broken shower (pictured above) which Joanne claimed fell off and hit her during the stay
The family took pictures of the holiday site during their stay which appear to show heaps of mud and dirt on the floor
She visited the TUI shop and called the customer care phone line numerous times to discuss her worries but was assured everything would be complete.
But Joanne said her fears had subsided just a couple of weeks before arrival, when she was informed that while the hotel would be completed, some facilities would not be available, such as a spa, hairdressers and waterslides.
'This led me to look on social media. There was a Facebook page full of people complaining how bad it actually was and that the resort wasn't anywhere near finished.
'People were cancelling their holidays left, right and centre. We made our way back to the TUI shop to bring this to their attention but they insisted everything was on schedule and it would be fine when we got there.'
During their stay the family also said light fixtures were hanging from the walls and that tiles were risen on the stairs
The family (right) said when they arrived at the hotel their worst fears came true due to works still being carried out (left)
The couple knew that the children and their grandparents were really looking forward to the trip, so they hoped for the best.
The family arrived in Montenegro, only to be met by their worst fears, they say.
Joanne said: 'We stepped off the transfer bus to be greeted by the stench of sewage and building noise. The closer we got to the resort reception, the more we saw construction workers walking around with wheelbarrows.
'TUI reps met us at reception and we were taken to what was supposed to be a deluxe suite. On the way, we came across half complete stairs, loose paving slabs and dust everywhere.
'The first thing we saw when they opened the door was half eaten toast on the side and a bed that hadn't been made. It was a sight for sore eyes.'
She added that they then went back to reception and explained the situation to the manager.sonos sonos One (Gen 2) - Voice Controlled Smart Speaker with Amazon Alexa Built-in - Black read more
'We were tired from travelling all day and the whole thing was a mess. We were taken to various other