A motel owner infamous for his abusive replies to negative online reviews says he hits back because it is too easy for unruly guests to lie.
John Nixon, owner of three establishments in Jervis Bay, NSW, said he had to call police on drunken patrons at least twice a month.
He said many of these and other guests he told off for various infractions would slam his properties online and make everything look like his fault.
Mr Nixon retaliates by replying to dozens of them with his version of events, calling them 'f**ktards', monkeys, and 'oxygen thieves'.
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John Nixon (left), owner of three establishments in Jervis Bay, NSW, calls complaining guests 'f**ktards', monkeys, and 'oxygen thieves' in abusive replies to negative reviews
He has also fat shamed unhappy patrons, mocked their performance in the bedroom, and given them mocking nicknames like 'fatBiscuit lady'.
The fed-up hotelier told Daily Mail Australia that three incidents from this year, all recorded on film, showed what he had to deal with.
On Saturday night a bucks party rented rooms at his flagship property, Huskisson Beach Motel about 50m from the beach in Huskisson, 2.5 hours drive south of Sydney.
Mr Nixon said 10 drunk men crammed into one room about 1am and numerous guests complained about how much noise they made.
CCTV showed two of the men verbally abusing Mr Nixon and his staff with insults including: 'How does it feel to be out of your mum's vagina as a little b***h?'
'I was worried as they were very aggressive and coming towards me in a threatening manner,' Mr Nixon said.
'The police came and kicked them out but they came back at 10am the next day and I had to get the organisers to make them stay away.'
CCTV showed two of a party of 10 drunk men staying at the motel for a bucks party verbally abusing Mr Nixon and his staff with insults and threats
Another video from earlier this year showed a male guest at Palm Beach Caravan Park in nearby Sanctuary Point covered in blood after smashing a bottle over his head
Police eventually arrived and hauled him into a paddy wagon while he was still kicking and screaming
Another video from earlier this year showed a male guest at Palm Beach Caravan Park in nearby Sanctuary Point covered in blood.
'The guy smashed a bottle over his head for no reason. He was going off his chops and threatening other guests,' Mr Nixon said.
'Police hauled him into a paddy wagon and he was still kicking and screaming.'
The footage showed the clearly inebriated man challenging Mr Nixon and two security guards to a fight as they tried to calm him down.
'We're here to look after you, remember?' one said, to which the man responded: 'You're here to look after me? You ain't got no balls.'
'Why don't you f**k off and your boss can teach me a lesson You don't scare me.'
A third video from the motel showed two men in a room who left their door open while they loudly socialised, annoying other guests.
When they were told to close the door and quiet down, they refused and mocked staff after they were told to leave.
Police later arrived to evict them.
A third video from the motel showed two men in a room who left their door open while they loudly socialised, annoying other guests
Mr Nixon's flagship property is the Huskisson Beach Motel about 50m from the beach in Huskisson, about 2.5 hours drive south of Sydney
'Often when the police show up they close the door, turn the lights off and pretend nothing is wrong, so the police leave, then they start up again. This is the game I play,' Mr Nixon said.
'The a review will come in saying they were having a nice time and the owner was rude.'
Mr Nixon said it was unfair that guest could rate properties online but the property can't rate the guest, like on Airbnb.
'I have no way of removing the reviews or proving whether people have even stayed at the place,' he said.
Mr Nixon admitted he sometimes 'went a bit too far' in replying to negative reviews, but his colourful language was out of frustration at unruly guests not taking responsibility.
'Everyone bends over backwards these days because the customer is always meant to be right,' he said.
'It's got to a stage where young people are coming through and no one gets disciplined anymore, no one cares, it's not their fault, it's always somebody else's fault.'
Rooms at the motel range from $300-700 a night but prices can be discounted by half in the offseason or if they are being renovated, or inflated during holidays.
A photo submitted as part of a negative review of the motel showing missing tiles in the shower
Mr Nixon earlier this month blamed a guest's weight for their complaint on TripAdvisor about the room's layout, nicknaming them 'Oversized'
Mr Nixon's review replies invite comparison to Basil Fawlty (left, played by John Cleese) who was notorious for hitting out at guests on classic British TV show Fawlty Towers
Mr Nixon earlier this month blamed a guest's weight for their complaint on TripAdvisor about the room's layout, nicknaming them 'Oversized'.
'Sorry that your stomach blocked you from using the blinds, kettle and toaster! Glad you and your family never return as you have been banned from all properties in the area,' he wrote.
Another woman claimed she complained there were no biscuits in her room and was rudely told her room wasn't allocated any.
'My staff are highly trained in managing f**ktards like yourself... Ps. We hope you changed that same shirt you were wearing for 3 days as it was a big job to deodorise the room once you had left!' he replied.
Another guest in January said they asked to cancel their stay because their friend was sick and would not be able to make the trip.
Mr Nixon called the guest 'bsstoryteller' and accused them of lying about the illness in requesting the cancellation, which he refused.
'That's why when you travel you take out travel insurance. Even they wouldn't pay out on your rubbish story!!' he wrote.
'Also for future reference, most hotels and airlines have a non refundable policy. It's a good idea to read this before booking.
'Maybe camp in a car by the side of the road if this ongoing problem of friends going to emergency or your pet budgie dies!!'
Rooms range from $300-700 a night but prices can be discounted by half in the offseason or if they are being