Diners attack Toby Carvery over £55 Christmas lunch 'disaster' 

'Soup served with a teaspoon, waitress in tears, no crackers': Diners hit out at Toby Carvery over £55-a-head Christmas Day lunch 'disaster' Rachel Haynes took her family of 10 to a Birmingham Toby Carvery for Christmas She paid £55-per-head for the three-course meal including a full Christmas roast But the dining experience became a disaster with dirty cutlery and long delays

By Rod Ardehali For Mailonline

Published: 18:37 GMT, 1 January 2020 | Updated: 20:57 GMT, 1 January 2020

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An angry mother-of-six has slammed Toby Carvery for 'ruining her family's Christmas Day' after she paid for a £55-per-head dinner for a family of 10 which descended into 'chaos'.    

Rachel Haynes said she booked the three-course festive meal for her large family to avoid the stress of making the meal herself, but was left furious when they were given dirty cutlery, overlooked by waiters and served inedible food.    

Ms Haynes, from Dudley, said the experience quickly became unsalvageable when she was snapped at by a bartender so she demanded the full £550 refund.   

Cold soup

Cold soup

Rachel Haynes said she booked the three-course festive meal for her large family to avoid the stress of making the meal herself, but was left furious when they were given dirty cutlery, overlooked by waiters and served inedible food

Ms Haynes, from Dudley, said the experience quickly became unsalvageable when she was snapped at by a bartender so she demanded the full £550 refund

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