Veteran's home where a third of residents have died blasted by dead resident's ...

A daughter whose father died in America's worst-hit nursing home has taken aim at 'mismanagement' and 'complacency' after a third of residents passed away with coronavirus.

Susan Kenny was forced to scrawl 'is my father still alive?' and 'shame on you' on her car in blue grease crayon after hearing nothing about 78-year-old veteran Charles Lowell for 30 hours.

When she arrived at the Holyoke Medical Center in Massachusetts, she claims to have even found staff 'joking' about the virus, which has killed 70 residents and infected around 80 other veterans and just as many staff.

The long-term care facility has become the deadliest known nursing home in the country and has prompted an urgent shake-up of senior leadership.

Kenny, whose father died on April 15, is demanding those to blame are held responsible and insists 'somebody screwed up'.

Choking on her tears, she this morning recalled both her struggle to squeeze any updates about her father from the home and her horror upon seeing the state of care. 

Susan Kenny blasted the nursing home where her dead father Charles Lowell was a resident

Susan Kenny blasted the nursing home where her dead father Charles Lowell was a resident 

Kenny was forced to scrawl 'is my father still alive?' and 'shame on you' on her car in blue grease crayon after hearing nothing about 78-year-old veteran for 30 hours

Kenny was forced to scrawl 'is my father still alive?' and 'shame on you' on her car in blue grease crayon after hearing nothing about 78-year-old veteran for 30 hours

When she arrived at the Holyoke Medical Center in Massachusetts, she claims to have even found staff 'joking' about the virus, which has killed around a third of its residents

When she arrived at the Holyoke Medical Center in Massachusetts, she claims to have even found staff 'joking' about the virus, which has killed around a third of its residents

She told Today: 'They had established a hotline on Tuesday (March 31) the day before. I had great difficulty calling that number. 

'On Thursday I didn't hear back for over 30 hours. So on Friday 3, (April) I wrote on the side of my car windows with a grease crayon 'is my father alive? It's been over 30 hours without a call and shame on you soldier's home'

'And I began to drive to the soldiers home to find out for myself. I had seen the death toll rising daily and I needed to know if my father was alive.'

On her arrival, she claimed to have shouted at a woman wearing scrubs: 'Who the hell is in charge here?'

She added: 'I saw a young woman come out the building and she had scrubs on, and she saw what was on my car and hung her head and gave out a sigh and I knew she felt as horrible as I did, and she said she knew who my father was.' 

The Air Force veteran was an air launch missile guide technician for the 17th Airborne Missile Maintenance Squadron until 1965 before working at IBM

The Air Force veteran was an air launch missile guide technician for the 17th Airborne Missile Maintenance Squadron until 1965 before working at IBM

The long-term care facility has become the deadliest known nursing home in the country and has prompted an urgent shake-up of senior leadership.

The long-term care facility has become the deadliest known nursing home in the country and has prompted an urgent shake-up of senior leadership.

The staff member offered to put her in touch with her father that evening, but Kenny declined because she wanted him to rest and was

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