Thomas Cook has stopped selling holidays to Turkey and Poland after they were added to the UK Government's quarantine red list and tourists began a scramble to get home by 4am on Saturday or face two weeks in self-isolation.
As of 4am on Saturday anyone returning from Turkey or Poland, as well as the Caribbean islands of Bonaire, St Eustatius and Saba, must quarantine for 14 days, Transport Secretary Grant Shapps announced earlier today.
The popular travel brand re-launched last month as a 'Covid-ready' company only selling holidays to destinations on the Government's safe travel corridor list and has committed to providing flexibility to customers affected by changes to the rules.
A spokesperson said: 'Turkey has been so popular since we launched and it's a huge shame that we have had to stop selling holidays to this fantastic country.
'We are in touch with customers who are due to head out there in the next two weeks to see if they want to move their holiday elsewhere or to a later date. We are also contacting all those customers currently enjoying a holiday in Turkey to help them decide what to do.
'For any other customers who have booked a Turkey holiday and want to discuss their options, give us a ring or drop us a chat and our team will be happy to help.'
However, confusion reigned this evening on Twitter as customers set to jet off for a break in Turkey in October sought to find out from their travel companies whether they would be able to switch flights, or be eligible for a refund.
Transport Secretary Grant Shapps announced this evening that Poland and Turkey are being added to the travel quarantine 'red list'
One social media user, tweeting travel agency On The Beach, wrote: 'Gov travel advice to Turkey changed today, but I'm due to fly on Sunday. Does that mean the trip is cancelled and a refund due?'
Many other users tweeted similar questions to their own travel agencies.
Some were concerned of the financial implications of having to quarantine for two weeks on their return.
'Turkey added to quarantine list. That 2 week isolation on return will smack my finances differently,' one user tweeted.
Mr Shapps tweeted this evening: 'TRAVEL CORRIDOR UPDATE: The latest data indicates we need to remove Turkey, Poland, and Bonaire, St Eustatius and Saba from the #TravelCorridor list this week.
'This means if you arrive from these destinations from 4am Saturday 3 October, you will need to self-isolate.'
He added: 'You MUST self-isolate if you enter the UK from a non-exempt country - from tomorrow, we're increasing the penalties for people who refuse to do so to a maximum of £10,000 for repeat offenders.'
Many customers planning to go to Turkey in the coming weeks expressed their concern over their holiday situation on Twitter after the announcement this afternoon