Family share 'awful' quarantine hotel experience and claim the food gave two ...

Family share 'awful' quarantine hotel experience and claim the food gave two ...
Family share 'awful' quarantine hotel experience and claim the food gave two ...

A mum has shared her family's 'awful' experience in a hotel quarantine in London - claiming the food gave her two young children a vomiting bug.

Puneet, 39, and wife Priyanka, 37, from Edinburgh, travelled to Chhattishgarh in India to attend Priyanka's mother's funeral after she sadly died in April.

They arrived on 17 April with their four-year-old daughter Preet and 13-month-old son Parth.

The family flew back to London on 4 June and made their way to the hotel Corporate Travel Management had booked for their 10-day quarantine, the Park Plaza in Waterloo, at the price of £2,400.

But the family say the experience was a nightmare from start to finish.

Priyanka and Puneet claim families were only allowed 15 minutes of fresh air per day and were otherwise stuffed into a 'claustrophobic' room with their children and offered meals that gave their kids food poisoning.

Upon arrival, they were asked to select food choices for the duration of their stay, with options including Thai curry, vegetable biryani and moussaka.

Puneet, 39, and wife Priyanka, 37, from Edinburgh have shared the nightmare tale of their quarantine hotel experience

Puneet, 39, and wife Priyanka, 37, from Edinburgh have shared the nightmare tale of their quarantine hotel experience

Puneet and Preet exercise inside their room as the family say they were only allowed 15 minutes per day on the hotel terrace for fresh air

Puneet and Preet exercise inside their room as the family say they were only allowed 15 minutes per day on the hotel terrace for fresh air

Priyanka asked for choices more appropriate for the small children but was told none were available - despite paying £2,400 for the enforced hotel stay. 

Priyanka said: 'When we expressed displeasure over the food on one occasion when it arrived after 8pm and was too spicy for the babies, we were told "sorry that's what we have".'

Despite the food issues, and finding their room 'claustrophobic' and 'airless', the family was determined to make the best of their stay.

Upon arrival, the family were asked to pick food choices for the duration of their stay, and say they were not given meals 'appropriate' for young children

Upon arrival, the family were asked to pick food choices for the duration of their stay, and say they were not given meals 'appropriate' for young children

The couple entertained their children as best they could; playing games of skittles with empty bottles and brown paper bags and exercising in the room.

They were only allowed 15 minutes a day on the hotel terrace for some fresh air - which was the daily highlight of their stay.

Priyanka said: 'Our room didn't have an open door, just big glass windows so we could see people outside eating and drinking, but we didn't have any fresh air.

'It was really tough and we would look forward to going out for our break each day.'

The mum found she couldn't even grieve the loss of her mother, focusing her energies on keeping her children occupied.

To make matters worse, Parth became unwell on day two.

The family say they were offered meals that gave their kids food poisoning during their 10-day stay

The family say they were offered meals that gave their kids food poisoning during their 10-day stay

Priyanka said: 'My baby started vomiting and we were scared because it kept happening.

'We called the on-site medic who advised we call 111 and another doctor came.

'She asked if Parth had eaten the tomato soup for lunch, which he had.

'She said the food was too rich for his age - the soup was very concentrated - or the cut fruit cocktail which could be behind the bug.

'The sheets had gotten very mucky and nobody was allowed in to clean so we had to do it ourselves.

'Someone came to take them but the hotel said they didn't have in-house laundry and would have to send our clothes elsewhere.'

Priyanka says the laundry service charged £3 to clean a

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