Wimbledon fans have been left feeling 'absolutely gutted' after Ticketmaster cancelled their tickets because they breached a strict limit on credit card use.
Lucy Rayner thought she and her family had secured a pair of tickets for number one court on July 8, then a pair for ladies' finals day, and finally a pair for men's finals day.
But five days later Ticketmaster sent an email cancelling her purchase. 'It was gutting,' she told BBC News.
Her family has accidentally breached a strict rule against buying more than two tickets using the same credit card.
They said the rules were not made clear enough, while others complained it wasn't mentioned in the 9,000-word long Terms and Conditions page.
Lucy Rayner thought she and her family had secured a pair of tickets for number one court on July 8, then a pair for ladies' finals day, and finally a pair for men's finals day (file image)
But Ticketmaster claim a clear notice was printed in 'multiple locations'.
The families who lost their tickets say they were too rushed by the pressure to secure their tickets to read the fine print.
Lucy and her family waited in three separate virtual queues on Thursday, using their own MyWimbledon accounts. When three codes were released on their individual emails they thought nothing of using the same credit card for convenience.
'It was handy and we already had it out and because of the time pressure to secure the
