A family of three were forced to wait nine hours with 'no food or water' before reaching their quarantine hotel after arriving from 'red list' country India.
Savio D'Souza, 34, from Battersea, London, arrived from India to Heathrow Airport on June 27 with his wife and two-year-old daughter.
He described the government's hotel quarantine system as 'utter chaos' after he waited hours to reach his hotel in Birmingham to begin his 10-day quarantine.
Savio D'Souza, 34, from Battersea, London, arrived from India to Heathrow Airport on June 27 with his wife and two-year-old daughter and is noq quarantining in a hotel in Birmingham (pictured)Insurance Loans Mortgage Attorney Credit Lawyer
Despite living in the capital, Savio,and his family were allocated a hotel in Birmingham to quarantine in, costing a total of £2,400 and located more than 120 miles from his home.
He said: 'The entire process (booking, registration and processing) is convoluted, undermanned and inefficient. It was strict but it wasn't clear at all.'
Savio added: 'The government has washed its hands of it [and] outsourced the problem to these [companies who are] terrible for customer service.'
The family left the UK to attend a wedding in what was then 'green list' India on April 16 and spent over 70 days there.
Savio (pictured) described the government's hotel quarantine system as 'utter chaos' after he waited hours to reach his hotel in Birmingham to begin his 10-day quarantine
India was put on the red list on April 23, despite neighbouring Pakistan and Bangladesh having been on it since April 9.
The government has since faced criticism for the delay of adding India to the red list after concerns that this contributed to the rise in cases of the Delta variant, which has since become the dominant strain in the UK.
The father-of-one expressed specific concerns regarding the hotel booking system which the Department of Health and Social Care has reportedly 'outsourced' to Corporate Travel Management (CTM).
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Despite living in the capital, Savio,and his family were allocated a hotel in Birmingham to quarantine in (pictured), costing a total of £2,400 and located more than 120 mile away from his home
According to its website, CTM is a 'global provider of innovative and cost-effective travel solutions spanning corporate, events, leisure, loyalty and wholesale travel'.
Savio claims: 'They had no idea what they were doing. Their booking process is so complicated.'
Tracey Smith, from Grimsby, repatriated to Dubai, a 'red-list' country, in February of this year to join her husband, Jim, who has lived there for the past two years.
Tracey Smith, from Grimsby, and her husband Jim (pictured together) checked in at the hotel for 11 nights under imposed quarantine conditions
However she flew back to the UK on May 11 as her home was due to be sold and checked in at the Courtyard by Marriott London City Airport for 11 nights under imposed quarantine conditions, at the price of £1,750.
In addition to the £1,750 fee Mrs Smith had to pay an extra £650 for her husband Jim, to stay at the hotel with her - bringing the total cost to £2,400.
Mrs Smith, who remained at the hotel until May 22, has claimed she and her husband were unable to open the windows in