Telstra customers to be refunded $25million after internet plans did not ...
Telstra customers to receive $25million refund after internet plans did not deliver speeds promised Telstra to refund more than $25million for under-performing internet speeds Almost 50,000 customers weren't notified maximum speeds were not achieved Customers had been entitled to change plan or exit the contract free of charge Telstra will face fine of $10million if customers are not adequately refunded
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Telstra is refunding more than $25million to customers after a regulator found it failed to inform almost 50,000 people that the maximum speeds advertised in their internet plans weren't attainable.
The Australian Communications and Media Authority has announced it is issuing the telecommunications giant with a remedial direction.
An ACMA investigation found between September 2018 and October 2020 Telstra failed to suitably notify up to 49,092 customers of their under-performing internet speeds and plan options.
Telstra will refund $25million after a regulator found the telecommunications company failed to inform customers maximum internet speeds in their plans could not be met
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