A trans woman has slammed Uber claiming trans customers 'are not on the company's list of priorities' because the app didn't let her change the name on her account meaning drivers refer to her as 'sir'.
Charlie Hadley, 33, from Bristol, began t ransitioning a year ago and wanted to change her name on the app but her request was rejected.
She filled in a form explaining: 'I'm trans. Martin is my deadname (a term used by trans people referring to their birth name), Charlie Hadley is my name now'.
But her request was rejected and the company even called her Martin in their response.
The software engineer claims she was then told it was not possible to change her name as she had previously applied to be a driver 'due to strict regulations'.
Charlie Hadley (pictured), 33, from Bristol, began t ransitioning a year ago and wanted to change her name on the app but her request was rejected
Instead she was told she'd have to create a new account but has been struggling to do so as she already has an account linked to her phone number, claiming trans customers are 'not on Uber's list of priorities'.
She said: 'I've transitioned for almost a year now. I really hate getting in the cars and being asked, ''how's your night, sir?'
'It makes me feel unsafe. I've had that experience while wearing women's clothes and I've been called sir.
'I feel my account is outing me as a trans woman and it shouldn't. I shouldn't be outed as a trans woman because of a stupid internal software process.
'I feel much safer with Uber than with other taxi drivers because I know there's a record of who drove me, but I still worry something could happen.
'I don't want to get into a conversation [about being trans] with the drivers, especially if I've had a few drinks and I'm coming home.'
She filled in a form explaining: 'I'm trans. Martin is my deadname (a term used by trans people referring to their birth name), Charlie Hadley is my name now'
She says she first tried to change her name via the app, but after being told this wasn't possible because of her driver account, which had never been used, she was told to make a new account.
She claims this immediately failed as all Uber accounts are matched to user's mobile numbers and she was unable to make a second account.
Now she has been left messaging back and forth with Uber as she attempts to continue the 'frustrating' process - as messages from Uber appear
