Consumer group draws up red list of holiday firms that cannot be relied upon ...
Wish you were fair! Consumer group draws up red list of holiday firms that cannot be relied upon to offer flexible bookings and quick refunds amid Covid travel chaos The list from Which? includes 22 travel firms including some industry giants It is based on comparisons of policies of over 80 UK package holiday providers Firms with flexible bookings and refunds in most scenarios were rated as green Companies that may put customers at risk of being out of pocket are rated red The Association of Independent Tour Operators' demanded a retraction Which? Travel editor said difference between choosing a red or green company 'could be losing the entire cost of your holiday if circumstances change'
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A red list of holiday firms that cannot be relied upon to offer flexible bookings and timely refunds amid the pandemic travel chaos has been identified by Which?
The list of 22 includes travel giants such as Lastminute.com, Love Holidays, On The Beach and Teletext.
Which? based its assessment on whether firms allow flexible booking and offer refunds to those who can't travel for reasons such as being pinged by the NHS app or a change in Government rules.
