Broadband gripes hit a three-year high in lockdown as official figures show complaints surged when workers and students needed a reliable internet connection most Virgin Media had the largest rise in complaints about its broadband this year Complaints rose to their highest level in three years in the third lockdown Joint second for complaints were TalkTalk and Vodafone, with 24 per 100,000
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Complaints about the UK’s failing broadband system surged when workers, schoolchildren and students needed it most.
Official figures show complaints about broadband and landline services rose to their highest level in three years during the third lockdown.
Regulator Ofcom said the average number of complaints it received across all broadband services rose from 16 per 100,000 customers in the last three months of 2020 to 19 in the first three months of this year.
This was largely driven by a rise in complaints about