Airlines 'didn't know the rules' about Covid testing regulations
Airlines 'didn't know the rules': Flight operators gave holidaymakers wrong advice about Covid travel testing rules, consumer group claims Consumer champion Which? rang several airlines seeking Covid test travel rules Half of the calls resulted in the delivery of wrong or confusing information BA, easyJet, Jet2, Ryanair and TUI all delivered confusing or incorrect guidance Ministers are considering introducing Covid-19 vaccination travel passports
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UK airlines gave holidaymakers wrong and contradictory advice about Covid travel testing rules, a probe found.
In some cases it would have meant travellers being denied boarding, leaving them out of pocket for the entire cost of their flight or holiday.
In seven of 15 telephone calls that consumer champion Which? made to agents for British Airways, easyJet, Jet2, Ryanair and Tui they were given confusing or incorrect information.
Researchers for Which! contacted several airlines and asked them about Covid
