A horrified mother says she and her family ended their week-long Pontins holiday a day early after finding a nail sticking through the sofa bed and pubic hairs around the bathroom sink.
Clare Abbott and her family paid more than a thousand pounds to stay at the holiday park in Camber Sands, East Sussex, where they made the gruesome discoveries.
The holidaymaker said her fiancé Ray Parks found a sharp nail sticking through the sofa bed after complaining about his back hurting on the first night, and her stepdaughter's mattress had springs coming through it on both sides.
The day before the family was due to check out, Clare said her son became unwell, and has since tested positive for Covid.
Clare Abbott and her fiancé Ray Parks, from Horley, with two of their combined four children. The family say they were forced to check out of their Pontins holiday, in Camber Sands, a day early due to the issues in their chalet, which included a nail sticking through the sofa bed and pubic hairs around the bathroom sink
The mum-of-four, from Horley, Surrey, said the family spent £1,049 on a half-board holiday with food included, but felt forced to spend more money eating out because the restaurant had run out of many items.
The family reported the incidents to staff at the holiday park, but Clare said their complaints went unanswered.
She said: 'We went to maintenance on Saturday and Sunday, and they kept saying they'd send someone up, but no one came.
'Eventually the maintenance men came up and told us they had no sofa beds, so one of them literally hammered the nail down and just put gaffer tape over it.'
After complaining about his back hurting on the first night, Clare's fiancé Ray found a sharp nail sticking through the sofa. Eventually staff hammered the nail in and put some gaffer tape over it, according to Clare
Clare said pubic hairs were spotted around the bathroom sink and the family were unable to shower due to the bathroom door not being able to close properly
Clare said the family 'didn't get to shower at all' because the bathroom door was too big for the frame, meaning it was impossible to close, and said they also found pubic hairs around the bathroom sink.
She added: 'The toilet goes into the kitchen, so anyone in the kitchen could