Booking.com 'tells family their five-star holiday fell through - but could use ...

Booking.com 'tells family their five-star holiday fell through - but could use ...
Booking.com 'tells family their five-star holiday fell through - but could use ...
Booking.com 'tells family to "have a great day" when it informs them their five-star holiday reservation has fallen through after a four-hour drive - but they can use another hotel 250 miles away' Ian Tomlinson booked a stay at five-star Retallack Resort six months in advance After four-hour drive, he and his family were told there was no record of booking He was unable to reach Booking.com and was forced to return home instead 11 days later, the website offered an alternate stay at a hotel in Uxbridge, London

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A family was told by an online travel agency to 'have a great day' after informing them their luxury staycation had fallen through - before offering an alternate hotel 250 miles away. 

Ian Tomlinson and his family had booked a luxury stay at the five-star Retallack Resort near Newquay, Cornwall, six months in advance.

However, after a four-hour drive, he was told by the hotel that there was no record of the booking they had made through Booking.com, according to The Guardian

Even more distressingly, Ian was told that there was also no chance that his family could be fitted in at the resort.

Ian Tomlinson and his family had booked a luxury stay at the five-star Retallack Resort (pictured) near Newquay, Cornwall, six months in advance

Ian Tomlinson and his family had booked a luxury stay at the five-star Retallack Resort (pictured) near Newquay, Cornwall, six months in advance

After being unable to contact a Booking.com representative over the phone or by email, the Tomlinson's were forced to return home.

11 days later, the website sent an email response to the family offering an alternative stay at a hotel in Uxbridge, 250 miles away in the London borough of Slough. 

The online travel agency also said in its email to the family it hoped they were having a great day.

Speaking to The Guardian, Ian said: 'I had two very tired, upset children who were looking

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