British Airways tells pilots and cabin crew not to refer to passengers as ...
British Airways tells pilots and cabin crew not to refer to passengers as 'ladies and gentlemen' in favour of gender-neutral terms to celebrate 'diversity and inclusion' British Airways has adopted more gender-neutral terms to greet passengers Other major airlines like easyJet have already adopted gender-neutral language Japan Airlines used gender-neutral terms in 2020 for 'positive atmosphere'
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British Airways has instructed pilots and cabin crew not to refer to passengers as 'ladies and gentlemen' in an effort to celebrate 'diversity and inclusion'.
Britain's flagship carrier has abandoned the greeting in favour of more gender-neutral terms, reportedly to respect wider social norms and make children feel included.
Other major airlines, including Lufthansa, easyJet and Air Canada, have already adopted gender-neutral language.
