A grandmother says she was kicked out of a Georgia hotel by police in the middle of the night after she left a bad review online, forcing her and her six year-old granddaughter to walk to an nearby hotel in their pajamas.
Susan Leger, 63, was on the first of her three-night stay at the Baymont Inn & Suites in the mountain town of Helen, Georgia in September when she got a call from the hotel manager telling her she had to leave.
It came shortly after booking site Hotels.com asked her to leave a review post-check-in. Leger did, branding the property 'run down'. She also complained that her room's toilet did not flush properly and that the pool was closed.
'My granddaughter's like clinging to my leg and crying so hard. This was scary. This was just horrifying,' Leger told WXIA.
Police then showed up to remove her and her 6-year-old grandchild, writing in a report that management wanted her out because she 'had given the hotel a bad review.'
Susan Leger, 63, and her six-year-old granddaughter were kicked out of a hotel in September
Manager Danny Vyas, above, called 911 on her and said: 'I told them, ma'am, we are going to refund your money because I know that you didn't like the room and you have reviewed us'
'My granddaughter's like clinging to my leg and crying so hard. This was scary. This was just horrifying,' Leger recalled
Leger first got a call from manager Danny Vyas at 8.40pm.
'The man is screaming at me. He was saying, "You get out now. I call the police,'" Leger said.
She says the manager told her: 'You get out … You lie, you lie. You gave me bad review.'
'And I'm just sitting there going, "Oh my gosh, is this a prank call?'" Leger said.
Vyas cited Leger's review in his calls to police, promising a refund that Leger says she did not get until reporters contacted Hotels.com
The Baymont Inn, where rates start at $76 a night, did not respond to calls and emails requesting comment from DailyMail.com.
Leger was ordered out after responding to an email from booking site Hotels.com asking, 'How's your room?'
She gave three out of five stars, writing that the accommodations were, 'rundown. Pool’s not open. Toilet doesn’t flush well.'
She did not know that reviews are forwarded to management during a guest's stay.
'So, the only way to keep the room, in my mind, is not to have answered Hotels.com's request,' Leger said.
Leger said she and her granddaughter had to leave the Baymont Inn & Suites, above, in the mountain town of Helen, Georgia in the middle of the night in their pajamas
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