Manager who stood up to the 'world's worst customer' was wrongly fired, ...

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The saying goes that the customer is always right. But not every time – as a tribunal ruled a manager was wrongly sacked after standing up to the ‘world’s worst customer’.

Garry Hardy, 60, has won an unfair dismissal claim against Topps Tiles after he lost his job following an interaction with an ‘aggressive’ man who came into the shop to complain about an order.

The angry customer accused staff of being unable to ‘organise a p*** up in a brewery’ before Mr Hardy asked him to leave and gestured while holding a cup of tea – ‘accidentally’ splashing the customer in the face, the tribunal heard.

The man complained, accusing the manager of ‘abuse’ and hurling the drink at him. The Topps Tiles store in Sunderland fired Mr Hardy in 2019 as they believed the customer’s

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