Social media bosses are labelled a 'disgrace' by furious MP

Social media bosses are labelled a 'disgrace' by furious MP
Social media bosses are labelled a 'disgrace' by furious MP

Social media bosses were labelled a 'disgrace' in the Houses of Parliament today for failing to do enough to stop online scams in an extraordinary attack by a furious committee chairman.

Conservative MP Julian Knight left executives from YouTube, Facebook, TikTok and Twitter sitting in silence as he condemned their refusal to share information on scam artists with each other to protect the public.

He demanded that all four companies paid back money that had been defrauded off Britons for 'many years' while the firms were taking adverts from companies not authorised by the Financial Conduct Authority (FCA).

Mr Knight said none of the companies share the data with each other and were only doing so with the 'already overworked' police, giving scammers a better chance of targetting social media users on different platforms.

He compared this to the Mail Order Protection Scheme (Mops), an old scheme run by newspapers where direct response adverts were vetted before publication and the findings shared with other publishers to protect readers. 

Pausing his questioning of the four bosses today, an exasperated 50-year-old Mr Knight issued the attack around 20 minutes into a Digital, Culture, Media and Sport sub-committee on online harms and disinformation today.

He spoke to 'all social media platforms' - including witnesses Iain Bundred, YouTube's head of public policy in the UK and Ireland; Richard Earley, the UK public policy manager for Facebook owner Meta; Elizabeth Kanter, TikTok's director of government relations and public policy; and Niamh McDade, Twitter's deputy head of UK policy.

Conmen stole £754million from Britons through fraud in just the first half of 2021 which was an increase of 30 per cent on the previous year according to trade group UK Finance - with most of these scams originating online. 

Conservative MP Julian Knight condemned the refusal of social media firms to share details on scam artists with each other

Conservative MP Julian Knight condemned the refusal of social media firms to share details on scam artists with each other

Niamh McDade, Twitter's deputy head of UK policy

Elizabeth Kanter, TikTok's director of government relations and public policy

Niamh McDade (left), Twitter's deputy head of UK policy; and Elizabeth Kanter (right), TikTok's director of government relations and public policy, both gave evidence during the Digital, Culture, Media and Sport sub-committee hearing today

Richard Earley, the UK public policy manager for Facebook owner Meta

Iain Bundred, YouTube's head of public policy in the UK and Ireland

Also giving evidence to the Digital, Culture, Media and Sport sub-committee today were Richard Earley (left), the UK public policy manager for Facebook owner Meta; and Iain Bundred (right), YouTube's head of public policy in the UK and Ireland

Interrupting an answer being given by Mr Earley today, Mr Knight said: 'I'll be honest with you, my thoughts - this goes to all social media platforms, frankly - is that you ought to pay back the money that has been defrauded off the British public over many years while you have been taking adverts which are not FCA authorised.'

Mr Knight has plenty of expertise in the media industry having been a personal finance and consumer rights journalist before entering the House of Commons. The MP for Solihull started off as a personal finance reporter for BBC News before becoming the money and property editor for the Independent on Sunday in 2007.

What was the Mail Order Protection Scheme? 

The Mail Order Protection Scheme, known as 'Mops', was a reader protection scheme run by the Newspaper Publishers' Association and Periodical Publishers' Association groups for advertisements intended to be displayed in newspaper and magazines.

It meant that direct response advertisements were vetted before publication and advertisers have to contribute to a pool which was available to be used to compensation a reader who lost money because a trader went bankrupt. The scheme did not cover classified adverts or goods supplied on approval.

In 2006 the scheme was renamed to the Safe Homes Ordering Protection Scheme, or 'Shops', with the intention of emphasising that it protected consumers when they ordered by mail order, telephone or internet.

The scheme had been supported by consumer rights champion Lynn Faulds-Wood and companies including John Lewis and the Royal Mint, but it was dissolved last October according to Companies House records. 

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And he told today's hearing in the Grimond Room at Portcullis House: 'Now I used to work in the dim and distant past in the newspaper industry and at that stage we used to have Mail Order 'Mops', it was called.

'You used to be able to see precisely whether or not a company had a deposit, whether or not it was authorised therefore to trade, and whether or not it could effectively advertise in your newspaper.

'And if you found that there was any sort of idea or linkeage or the idea that effectively these companies could not so, you phone each other up, you got on the phone, you told each other this company is dodgy and do not take their adverts.' 

He continued: 'Now I don't see anything in what you've just said there, in fact I know across all your companies, none of you have effectively even shared this data with each other - you do share it to the police, they're already overworked - but you don't do it with each other.

'And then secondly, as a result, you have for many years taken money from these scam artists and not actually made sure, the one thing you could do to stop it, which is to prevent anyone advertising with you who was not FCA authorised.

'Personally, I think that's a disgrace and I think it's been going on for far too long. And each and every one of your companies should refund the British public any scam money they've been removed.

'That's actually not a question. That's an observation I have to say at this point. But I just have to say anything

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