Fury as AA says it would NOT help a lone woman before a man at roadside

Fury as AA says it would NOT help a lone woman before a man at roadside
Fury as AA says it would NOT help a lone woman before a man at roadside
Fury as AA says it would NOT help a lone woman before a man at roadside: Customers 'CANCEL memberships' as breakdown recovery firm confirms it does not 'prioritise based on gender' AA member Dr Helen Mott said she had broken down while 'alone in the dark'  Claimed she was told by call handler that men and women are treated the same Spokesman told her they instead 'consider the location' when prioritising  Some customers then claimed they were going to cancel their memberships 

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The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise callouts based on gender

A member who had broken down 'at night in the dark' claimed on Twitter she had been told by an AA call handler that the firm treats lone women and men exactly the same because 'that's equality'. 

Dr Helen Mott said she would then have to wait 'alone in the dark for 90 minutes or more' and added that the firm's policies 'need a revamp'. 

Responding to her tweet, an AA spokesman confirmed they do not prioritise based on gender and instead 'consider the location', meaning they would give preference to a person broken down on a motorway over someone in a supermarket car park.

Furious members then slammed the firm, with one saying she was 'cancelling her membership' and others claiming to have had a similar experience to Dr Mott. 

AA president Sir Edmund King also intervened, to say the firm gives priority to 'anyone at risk'. 

An AA spokesman told MailOnline today that the 'wording' of their response to Dr Mott 'wasn't great' and they had apologised. 

They added that in breakdowns involving lone women they receive the 'highest level of care and priority' if the customer raises concerns.  

The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise callouts based on gender. A member who had broken down 'at night in the dark' claimed on Twitter she had been told by an AA call handler that the firm treats lone women and men exactly the same because 'that's equality'

The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise callouts based on gender. A member who had broken down 'at night in the dark' claimed on Twitter she had been told by an AA

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