Wednesday 18 May 2022 11:40 AM More than 100,000 sign petition calling on Tesco to ditch self-service checkouts trends now
Fed-up Tesco shoppers are demanding more manned tills after struggling to use self-service check outs and 'missing human interaction' with staff.
Scores of customers have taken to social media to implore the supermarket giant to stop 'replacing humans with machines', using the hashtag #bringbacktescostaff.
The petition which launched the campaign has now received more than 100,000 signatures.
Tesco told MailOnline today that it brought in self-service machines 20 years ago to give customers choice, adding that there are still staff manning tills.
But customers claim those wanting to be serviced by traditional check outs often face longer queues due to fewer lanes being open.
One Twitter user wrote: 'I never use self-serve tills. Invariable the bloody things find something wrong with my purchase, or my bag, or the way I'm looking at it, so I have to get staff over to fix it anyway.'
Another said: 'A friendly face at a till improves customer experience hugely. It makes checking out easier, friendlier and addresses problems... machines alienate customers.'
Pat McCarthy, 69, of Brentford, West London, started the online petition calling for more cashiers on tills because the self-service checkouts make her shopping experience 'physically difficult and overwhelming', adding that she missed chatting with the staff, particularly as she lives alone.
The petition which launched the campaign (pictured) has now received more than 100,000 signatures
Pat McCarthy (pictured), 69, of Brentford, West London, started the online petition calling for more cashiers on tills because the self-service checkouts make her shopping experience 'physically difficult and overwhelming'
Tesco told MailOnline today that it brought in self-service machines 20 years ago to give customers choice, adding that there are still staff manning tills. (Stock image of Tesco self-service check out machines)
She wrote: 'These new self-service card tills have displaced mainly part-time women staff.
'I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.'
She added: 'These new tills are not accessible for people who don't have credit cards and can only use cash or those with little
