Friday 27 May 2022 04:19 PM Newlyweds jetting off on their honeymoon were kicked off TUI flight trends now
Newlyweds jetting off on their honeymoon were kicked off a TUI flight at the last minute because the plane was too full.
Alex and Willow Rymer, from Harrogate, North Yorkshire, were blocked from boarding the flight from Manchester to Cape Verde after being told the plane had been overbooked.
They were two of 26 people hauled off the plane at Manchester Airport just 25 minutes before it was due to depart.
Mr Rymer, 52, is a full-time carer for his 94-year-old mother, who has dementia, and said it had been incredibly difficult to organise the time away.
Alex and Willow Rymer, from Harrogate, North Yorkshire, were blocked from boarding the flight from Manchester to Cape Verde after being told the plane had been overbooked
The couple were offered €600 in compensation but Mr Rymer claimed TUI had made things difficult.
'I spent 20 plus years working for a FTSE 100 banking group and am a stickler for good customer service,' he said.
'This is the worst I have ever experienced. The thing is we had done everything to make it go as smoothly as possible.
'We booked extra legroom seats both ways on the 787 Dreamliner and private transfers as a treat as it was our honeymoon.
'We even booked a night's stay in a Manchester Airport Hotel with parking to ensure everything went smoothly and we didn't get stuck on the notorious M62.'
Mr Rymer said the experience ruined what was meant to be 'the perfect getaway'.
Mr Rymer, 52, is a full-time carer for his 94-year-old mother, who has dementia, and said it had been incredibly difficult to organise the time away
'We had booked an adults only all-inclusive resort right by the beach and perfect for relaxing with excellent food and wonderful staff,' he said.
'I'm a full-time carer. This type of holiday while combining it as our honeymoon would have been the ideal break.
'My brother had made special arrangements with his work and partner in order to move in to look after our mother.
'Willow had also taken specific time off work which clearly cannot now be altered so a complete waste of time.'
The couple had already been put through the wringer after having to wait two years to get married due to
