Wednesday 22 June 2022 06:02 AM Man's Apple Airtag helps him find lost luggage that was sitting in Melbourne ... trends now
A passenger who spent weeks trying to find his lost luggage eventually decided to storm an office at Melbourne Airport after the GPS tags, attached to his suitcases, pointed him in the right direction.
Shane Miller, a cyclist and IT professional from Ballarat, landed at Melbourne Airport with Singapore Airlines in mid-June after a week-long trip to Europe.
When he failed to find his suitcase on the baggage carousel, Mr Miller was told his bag hadn't made the connecting flight and was still somewhere in transit.
Airport officials told him he would be contacted as soon as it was found.
After filling out the required lost luggage forms with Singapore Airlines and their baggage carrier Swissport, he left the airport and returned home.
What the airport didn't bank on however was the the Apple Airtag attached to Mr Miller's bag, which pinged a few hours later.
'The location of my bag wasn't visible until it arrived at Melbourne about 8.30pm after I was back home in Ballarat,' Mr Miller told Daily Mail Australia on Wednesday.
'I was relieved to know the location of my bag and had expected ongoing updates and delivery within a day or two.'
Shane Miller flew into Melbourne last week after a quick trip to Europe but his luggage was lost. After a full week of no response from customer service about his bags he travelled to the Airport himself and tracked it using the Apple Airtag on the bag (pictured)
In a video, uploaded to YouTube this week, Mr Miller said he spent a week trying to contact the airline and Swissport but failed to speak to anyone in customer service.
'I didn't think there was that much in the bag but after tallying it all up this week there's over $6500 worth of stuff in there,' he said.
'The bag itself is $800, there's cycling gear worth a few thousand, cycling kits, clothing, gifts for my family.
'My beef with Singapore Airlines and their ground handling service Swissport is that there's been no interaction. The number I was provided for Swissport the night I landed I've called 16 times and received no callbacks whatsoever.
'It goes to voicemail and somebody is checking those because the box is emptied every few days but no response'.
