Saturday 2 July 2022 03:51 PM British Airways apologises after female doctor told by website her 'title and ... trends now

Saturday 2 July 2022 03:51 PM British Airways apologises after female doctor told by website her 'title and ... trends now
Saturday 2 July 2022 03:51 PM British Airways apologises after female doctor told by website her 'title and ... trends now

Saturday 2 July 2022 03:51 PM British Airways apologises after female doctor told by website her 'title and ... trends now

UK flagship airline British Airways has been forced to apologise after a doctor was unable to book flights with her title 'Dr', due to it 'not matching' with her female gender.

Dr Juliana (Jewel) Kling, who is a Professor of Medicine at the Mayo Clinic in Arizona, shared a screenshot from her computer on Twitter which showed a 'glitch' with the airline's website.

After entering her passenger details which includes a mandatory title entry, Dr Kling received an error message which read: 'We have found some problems with the details you have provided.

'Title and gender do not match. Please try again.'

Dr Juliana King, a Professor of Medicine at the Mayo Clinic in Arizona, shared a screenshot from her computer on Twitter which showed the 'glitch'

Dr Juliana King, a Professor of Medicine at the Mayo Clinic in Arizona, shared a screenshot from her computer on Twitter which showed the 'glitch'

Dr Juliana Kling (pictured) is not the only person who has reported issues with British Airways' booking system based on their gender

Dr Juliana Kling (pictured) is not the only person who has reported issues with British Airways' booking system based on their gender

She wrote: 'Apparently 'Dr' and 'woman' do not match on British Airways. Looking forward to their reply.'

The tweet quickly went viral on social media as people accused the airline of sexism for only allowing men to select the title of Dr.

But Dr Kling was not the only person who has had trouble with British Airways' booking system.

Another passenger faced a similar problem with their title not matching their biological gender.

They asked for British Airways to help online, pointing out that 'titles are not even legally recognised parts of our identity and have nothing to do with gender.'

Another social media user responded to this message, pointing out that the airline had changed its logo to feature the pride flag for Pride month. 

British Airway responded to the passenger, saying it was investigating as to whether the system could be changed to better reflect how customers identify.

But this caused some further backlash as social media users pointed out positions such as Dr are not how someone identifies, instead titles that they earn. 

Speaking to MailOnline, a spokesperson for British Airways said the error messages are not related to the passengers' gender and instead arise out of issues with drop down boxes, for example if a passenger has booked through a third-party website and then enter a different title when checking in.

However, this is not immediately clear from the error message, which simply says: 'Title and gender do not match.' 

Multiple other women reported faults with the website which they say mean their booking defaulted to addressing a male in the party - even if a woman has booked it and

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