Thursday 11 August 2022 12:40 AM Parents of baby left with 'no water for 48 hours' BLOCK in Thames Water lorry ... trends now
A tearful mother, a worn out father and their nine-month-old baby have been left without water for over 48 hours and counting, facing incompetence from Thames Water at every turn that led to his blocking in their van, said the parents.
The water supply to the family's High Wycombe home cut off at around 7pm on Monday due to a leak in their road's pipes and is yet to restart, explained Chris Oxley, 40, and Sarah McCrory, 43.
Meanwhile, Ms McCrory said she has been having to drive 20 miles to her mother's house to wash her baby's clothes, bottles and food utensils, and has been unable to adequately bathe her young child for two days.
The 43-year-old said she has also been forced to give her infant bottled water to drink when it is not as healthy for babies as tap water.
Mr Oxley has now filmed himself confronting a Thames Water employee after boxing in his van using his own car, claiming the worker was abusive to him and told him 'up yours'.
A tearful mother, a worn out father and their baby have been left without water for over 48 hours and counting, facing incompetence from Thames Water at every turn that led to his blocking in their van, said the parents
The family said they have had to wash their hands and flush the loos very infrequently, which has stunk the house out, while a smell of off milk is lingering in the kitchen as the remains of unfinished baby bottles sit in the sink pipes.
'I'm feeling at my utter, absolute wit's end,' said the mother. 'I'm desperate.
'I've been in tears on the phone to people [Thames Water] who just won't help.
'It's all made me very anxious. It's given me a real hit of anxiety. In the past I've suffered with anxiety and while it's been fine now, this has set it off again.
'I just feel helpless.
'There's the promise of water every time yet no water turns up.'
Ms McCrory and Mr Oxley said that, between themselves and the four other households on their road that include an elderly couple and other families with young children, they had phoned Thames Water around 10 times over the past few days.
The company first visited the road at around 11pm on Monday, said the pair, and it has since 'become farcical', with the family now having woken up on two mornings still without water.
The ongoing incident culminated this morning when a Thames Water van turned up carrying water
Mr Oxley explained that the driver had no more information as to when the pipes would be fixed, so the 40-year-old requested to speak to the driver's manager. When the driver insisted this would not be possible, Mr Oxley said he 'forced the situation' and blocked in the van with his own car
Among the 'incompetency' they were faced with, the pair said they were told the water had been fixed when no one had even turned up yet to fix it; workers should have shown up at certain times but then never appeared; and they were informed of a leak that was fixed before finding out it was located miles away.
'Every time you speak to them you get a different story,' said Mr Oxley, who has been ongoingly fielding calls while at work.
And Ms McCrory said the family did not receive any bottled water from Thames Water, despite their being classed as a vulnerable household. This was because the parents had not registered as a vulnerable household - but they were not told this by the firm for 24 hours. During this time, Ms McCrory