Tuesday 13 September 2022 08:59 PM Airline blasted for losing traveler's prosthetic limb for twelve days, ruining ... trends now
Emily Tuite says she's been traumatized after an airline lost the bag containing her waterproof prosthetic leg, which she needed for activities on her beach vacation, including swimming and standing up in the shower.
Tuite, 26, of Texas, spent her entire recent San Diego vacation on the phone with Allegiant Airlines in a desperate search to retrieve the bright blue bag she checked ahead of her September 1 flight.
Finally, on Monday afternoon (September 12), Tuite's bag with her expensive, custom medical device inside was returned days after her vacation had ended.
'I spent almost every day of my 8-day trip stressed, worried, and trying to get information from Allegiant,' she said. 'I couldn't believe that it took 12 days to get my medical device back.'
'It can take over a year to have a leg made. It’s not easy with insurance to have medical devices remade for you. I was like I need to do everything in my power to get the bag back somehow, so, yeah, I did a lot to get there,' she told local Austin station KXAN.
Emily Tuite's waterproof prosthetic leg that was lost by Allegiant Airlines for the duration of her beach vacation only to be found 12 days later in an airport in Provo, Utah
Tuite flew from Austin, Texas to San Diego, California on September 1 only to be informed days later that the suitcase containing her prosthetic never made it aboard the flight
Tuite told the Daily Mail her experience with Allegiant Airlines was 'traumatic' because of how much time she devoted to speaking with employees that amounted to zero progress.
'They never called me back after promising to do so. It seemed near impossible to get in touch with them,' said Tuite.
At one moment in the saga, she was told by an airline representative that her bag never successfully made it onto her flight out of Austin, despite being given a tracking number.
Tuite concluded that someone must've stolen her bag containing precious cargo.
But just one day after KXAN reached a media spokesperson with Allegiant, Tuite received a call that her bag had been located.
The blue suitcase had somehow mistakenly