Tuesday 4 October 2022 02:24 AM Karl Stefanovic loses it at rude Jetstar staff who made daughter upset trends now Karl Stefanovic loses it at rude Jetstar staff who made his daughter feel 'completely intimidated' during an altercation about baggage before she boarded her flight The Today Show host's daughter Ava was flying back from the Sunshine Coast She was told by Jetstar staff that her carry on luggage was 500g too heavy She asked to transfer items to handbag but was told bag would be thrown out By Danyal Hussain For Daily Mail Australia Published: 01:38 BST, 4 October 2022 | Updated: 02:18 BST, 4 October 2022 1 Viewcomments Karl Stefanovic has revealed how his 17-year-old daughter was left feeling 'completely intimidated' by 'rude' Jetstar staff. The Today Show host said his daughter Ava was flying home from the Sunshine Coast when her carry on luggage was weighed. It was 500g over and Jetstar staff told her that she had to pay baggage excess fees. When she asked if she could remove an item and put it in her handbag, she was told she would then have to throw out her handbag. Mr Stefanovic said: 'She asked if she can put it in her handbag and they said "if you want to throw your handbag out". 'It was so rude. It was so rude and it made my daughter, who's only 17, feel completely intimidated.' Fed-up Jetstar customers have grappled with cancelled flights and mechanical fleet issues amid travel chaos across the board this year. Most recently, Jetstar struggled to get its Boeing 787 Dreamliners in the air as lightning strikes, bird strikes and delays in sourcing spare parts forced the company to scrap a number of flights. The issue last week affected some flights from Singapore, Hawaii and Bali, while a separate issue earlier in September saw groups of passengers temporarily stranded in Tokyo, Bali and Bangkok. Customers took to social media to air their frustrations online with an entire website called 'dontflyjetstar' recently popping up. The Today Show host said his daughter Ava was flying home from the Sunshine Coast when her carry on luggage was weighed She was left feeling 'completely intimidated' by 'rude' Jetstar staff, Karl Stefanovic revealed In addition to the aircraft issues, both Jetstar and Qantas are battling maintenance worker shortages, further delaying repairs and contributing to the frequency of cancelled flights. 'Part of the Qantas and Jetstar issue is they don't have spare aircraft,' a Qantas group insider told Crikey. 'The schedule is very tight and when multiple aircraft fail there is not much that can be done. We often don't have a spare aircraft to roll into its place at short notice.' Qantas will often lend aircraft to Jetstar to plug holes in their schedule but this becomes problematic when demand for Qantas is high, particularly around holiday periods. Jetstar have been approached for comment. Share or comment on this article: All rights reserved for this news site (dailymail) and under his responsibility