Freezing families endure SIXTH day with no heating trends now

Freezing families endure SIXTH day with no heating trends now
Freezing families endure SIXTH day with no heating trends now

Freezing families endure SIXTH day with no heating trends now

Cold and bitter Britons have endured their sixth day without heating after a burst water main left 2,000 homes without gas - as an Arctic cold snap dubbed the 'Troll of Trondheim' batters the country.

Families in the Stannington area of Sheffield have not been able to heat their homes or cook hot meals since Friday after more than 400,000 litres of water from a burst pipe leaked into a gas main - just as temperatures across the UK plunged below zero.

Residents have now endured blackouts after trying to keep warm by plugging fan heaters into their homes, overloading the grid.

IS YOUR HOME CURRENTLY WITHOUT GAS BECAUSE OF THE COLD WEATHER? Email [email protected] 

Philippa Williamson, who lives with her multiple sclerosis sufferer partner Lyndon Webster close to the flooding incident, said: 'Since Friday, we've had no heat, no light and no hot water. And the day before yesterday the electricity was just flickering, but last night, we also had a power cut.

Photo of a burst pipe scene in the Stannington area of Sheffield

Photo of a burst pipe scene in the Stannington area of Sheffield

Philippa Williamson and her partner Lyndon Webster, who have been without heating since Friday

Philippa Williamson and her partner Lyndon Webster, who have been without heating since Friday

Emergency electrical workers in Stannington, Sheffield

Emergency electrical workers in Stannington, Sheffield

Yorkshire Water boss DEFENDS response to crisis which has left 2,000 homes without HEATING 

A water company blamed for leaving thousands of people without gas in freezing temperatures has defended its response, saying its priority is the huge effort to restore supplies.

Yorkshire Water's director of water, Neil Dewis, was confronted by an angry resident as he joined other agencies' representatives for a press conference in the Stannington area of Sheffield on Thursday afternoon.

Lyndsey Hudson said she found her house flooding at the weekend after a main burst, forcing huge amounts of water into the gas network.

Since the weekend, more than 200 engineers from distribution company Cadent have been working to restore gas to almost 2,000 homes which lost their supply as temperatures plummeted.

Mrs Hudson told Mr Dewis that Cadent and the other agencies involved had provided 'brilliant' help but Yorkshire Water had not listened to her pleas.

She said: 'They have not been on the ground and they have not listened.

'Cadent have been brilliant. Northern Powergrid have been amazing on our road. But nobody from Yorkshire Water.'

She added: 'You haven't taken it seriously.'

Mr Dewis apologised and asked for Mrs Hudson's details.

He was asked by reporters about residents' complaints that there have been nine or 10 recent water main bursts in the area, which they feared was due to lack of investment in the system.

Mr Dewis said the main that burst, affecting the gas system, was an asbestos-cement main from 1970. He added that the firm has invested £15 million in Sheffield to reduce leaks.

He said the reason for the burst and how it came to affect the gas main is still under investigation.

He told the press conference: 'Our immediate priority is to support Cadent in getting everybody back on to gas supplies.

'We'll then be working with Cadent on looking at the compensation for customers and any loss adjustment that needs to be made.

'The priority is getting customers on and to support the efforts that are going on the ground at the moment.

'It's important to just get people back on.'

Richard Sansom, Cadent's network director for East Midlands, said 1,080 customers still have no gas, though almost 700 have been reconnected during the week.

He said he is confident around 1,000 homes in the Stannington area will be reconnected by the weekend.

But he said the firm is still extracting a large amount of water from the network in the Malin Bridge and Hillsborough areas, and a small number of affected households in those parts of the city may not be reconnected as quickly.

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'My mum died and it was the funeral on Tuesday. I've had to hold a funeral in the village in a chapel that was freezing and the wake in a school room.'

Philippa, a registered nurse, said she had been able to work from home in her three-bed semi-detached property following the outage, despite being very chilly. She said: 'It's cold. 

'I've been working in my study with a fan heater on, with two pairs of trousers on and a pair of tights, a t-shirt, a jumper and a cardigan. And I did a call with a bobble hat and blanket around me. It's ridiculous. 

'The fan heaters are not really warm - and we're only supposed to heat one room at a time.'

Mother-of-three Kirsty Ellin, 41, who works in a children's hospital, said her six-year-old asthmatic son and 15-year-old anorexic daughter were both suffering due to the cold. She said: 'My son suffers from asthma quite badly. He was ok for a while, but on the fifth night, he was non-stop coughing.

'My daughter suffers from anorexia. If her body goes down in temperature, she can get quite ill, so we've been trying to keep her warm.

She added: 'We can't sleep. We get up at 5am every night just because it's so cold.

'I'm not happy with using the extra electricity. It should be reimbursed by the energy supplier. We've had to turn off the Christmas lights on the tree to save electricity, to save power. There's no Christmas spirit.'

Kirsty, like Philippa, said she had no indication when her gas might be restored but was having to stay home in case engineers suddenly turned up at her door. She said: 'Somebody told me it could be weeks, somebody told me it could be days. We are being kept in the dark at the minute.

'I definitely feel there should have been a faster reaction. But we are a small village located in Sheffield. I could understand if we hadn't been found sooner.

Retired nurse David Smith, 67, who lives alone praised the reaction of Gas distribution company Cadent Gas while blasting utility supplier Yorkshire Water for not doing more to help.

He said: 'Cadent Gas, the affected company, has been absolutely outstanding.. They've been here all hours, 24 hours a day, to restore the supply.

'But Yorkshire Water have not been seen they have been notable by their absence. I'm going to lodge a complaint. They fixed the water leak then they walked away.'

David has been lucky that he had his power supply restored on Tuesday (Dec 6), but said he had still suffered blackouts due to chilly residents plugging in space heaters.

He said: 'The power supply has been dropping out. But I feel sorry for the people of Malin Bridge and Hillsborough. They still haven't got an engineer there.'

It comes as Yorkshire Water defended its

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