Ministers tell housing bosses they must turn around service that has left ... trends now

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Ministers have demanded daily briefings from military housing bosses to turn around the ‘completely unacceptable’ service that contractors have provided to troops and their families.

The extraordinary intervention follows The Mail on Sunday’s report last month that hundreds of personnel and their children had been left without heating or hot water as they waited for repairs in rundown military homes.

Defence Secretary Ben Wallace and Procurement Minister Alex Chalk held two urgent online meetings with the bosses of Pinnacle, Amey and VIVO before Christmas and ordered them to send daily updates of numbers of complaints logged and repairs completed.

Ministers have demanded improvements and expect results by their meeting with the bosses later this month, where they will hold a performance ‘review’.

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