Qantas customer sues airline over 'lifetime' membership card debacle trends now
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A loyal Qantas customer sued the airline after she was given a 'lifetime' membership before it was taken away from her because of an error.
Catriona Wilson had ordered a new Qantas Club membership card when one lasting a 'lifetime' arrived in the mail in 2018.
Her husband James said he spoke to a member of the airline believing it was an error when he was informed his wife had won it in a lucky draw.
'I thought, "this is great, very exciting", it's one of those things – you don't win raffles or prizes,' Ms Wilson told Sydney Morning Herald.
'For something like that to come in the mail is pretty exciting.'
Catriona Wilson had ordered a new Qantas Club membership card when a new one lasting a 'lifetime' arrived in the mail in 2018
Catriona Wilson had ordered a new Qantas Club membership card when a new one lasting a 'lifetime' arrived in the mail in 2018 (stock image)
Ms Wilson enjoyed free access to the Qantas lounge before her card was abruptly cancelled by the airline in May 2021.
She had been trying to access the lounge at Melbourne Airport while waiting to board a flight to South Australia to visit her sick father when she realised the card had been cancelled.
Ms Wilson claimed she tried to contact the airline to remedy the situation but did not hear back from
