Sheetz blasted for banning workers from having 'missing, broken or ... trends now
A woman who was a victim of domestic violence and was headbutted in the mouth by her ex-husband causing her to lose her front teeth has also lost her job at a convenience store chain for breaching the store's 'smile policy'.
Rose Marie Counts had been working at Sheetz in Circleville, Ohio for a month when she was summoned into the manager's office for breaking the company policy that forbids 'obvious missing, broken, or badly discolored teeth.'
Counts was told she would no longer be allowed to work for the company until her her smile was fixed - a process that could take as long as nine months.
The company, based in Pennsylvania, has about 650 locations and says it is now reviewing its unusual policy which states: 'applicants with obvious missing, broken, or badly discolored teeth (unrelated to a disability) are not qualified for employment with Sheetz.'
Rose Marie Counts was a victim of domestic violence and lost her front teeth after her ex-husband headbutted her has been fired from her job at a convenience store
The company, based in Pennsylvania, has about 650 locations and says it is now reviewing its unusual policy which states: 'applicants with obvious missing, broken, or badly discolored teeth (unrelated to a disability) are not qualified for employment with Sheetz.'
Counts shared her despair at unfairly losing her job on her Facebook page.
'I was asked to come to the office at work. I was nervous having only been with the company for about a month. When I walked in the office the manager had the company policy pulled up to were it talks about employees appearances. I was informed that policy states all Sheetz employees must have and remain with a perfect beautiful warm welcoming smile. If you are an employee with this company and you break a tooth you have 90 days to have it fixed,' Counts wrote online.
Then, in a heartbreaking conversation that was secretly recorded and posted to social media, Counts was told she would no longer be allowed to work for the company.
The conversation starts with her manager appearing to show some understanding over Counts' position who had a new set of top front teeth and was about to embark on a new set of bottom teeth - a lengthy and painful process in and of itself.
Counts shared her despair at unfairly losing her job on her Facebook page
'If you can type out a letter - a written plan in detail including a time, duration and cost to get it fixed. I know you said you were going to get some work done,' the manager asks.
'I had my top ones done and my appointment for my bottom ones is later this month. My insurance will not pay for me to have temporary teeth so it will be three months for the swelling to go down and then they'll make them which can take up to six month,' Counts explains.
'So nine months total?' the manager replies, showing signs of exasperation. 'So if you can, and I appreciate you being understanding...'
In the company handbook, Sheetz appearance policy dictates: 'The timeframe for resolving issues such as this should not typically exceed 90 days. In the event a current employee
