Frontier Airlines admits staff get BONUSES for charging customers for oversized ... trends now

Frontier Airlines admits staff get BONUSES for charging customers for oversized ... trends now
Frontier Airlines admits staff get BONUSES for charging customers for oversized ... trends now

Frontier Airlines admits staff get BONUSES for charging customers for oversized ... trends now

Frontier Airlines admits it pays staff a $10 BONUS every time they charge customers extra for oversized luggage - even when their bags aren't too big! Budget airline incentivizes staff to charge customers for oversized luggage  Passengers on social media claim they have been charged extra for bags that clearly fit within airline's requirements  Revelation comes as President Biden pledged a crackdown on rip-off flight fees

View
comments

Frontier Airlines has admitted it dishes out $10 bonuses to staff every time they charge customers an extra fee for oversized luggage.

The budget airline has felt the wrath of passengers on social media who allege they were hit with penalties for bags that clearly met the airline's size requirements.

And after one woman went viral for her video complaining about the con, a Frontier Airlines staff member got in touch to reveal they are given financial incentives to slap customers with extra baggage charges. 

Frontier Airlines confirmed the allegation, claiming the bonus was to 'help ensure compliance with our policies.'

The revelation comes after Biden pledged to crack down on what he described as 'junk fees' that airlines use to squeeze cash from customers. 

The President is weighing up a law that would require airlines and booking sites to show the total price of tickets upfront on their websites to avoid customers being caught out by hidden fees.

Frontier Airlines charges between $50 and $100 for luggage that is overweight. 

Its restrictions state that personal baggage must be 18 x 4 x 8 inches while standard luggage is 24 x 16 x 10 inches and no heavier than 35 pounds. 

The airline allows passengers one piece of personal luggage for free. 

However if staff deem the bag's dimensions too big to fit in a cabin they can charge passengers on the spot.

Poll

Have you been hit with an extra baggage fee at the gate?

Yes 0 votes No 1 votes

Now share your opinion

But earlier this week journalist Dyana Villa went viral after showing gate staff try to fine her party for bags that clearly fit within the airline's guidelines. 

In the video, Villa's friend is seen demonstrating that the bag can fit in a device designed to measure the size of

read more from dailymail.....

PREV Duke and Duchess of Sussex are urged to end their 'deafening silence' and speak ... trends now
NEXT Omid Scobie REFUSES to apologise to the two senior royals his book accused of ... trends now