Frontier Airlines admits staff get BONUSES for charging customers for oversized ... trends now
Frontier Airlines has admitted it dishes out $10 bonuses to staff every time they charge customers an extra fee for oversized luggage.
The budget airline has felt the wrath of passengers on social media who allege they were hit with penalties for bags that clearly met the airline's size requirements.
And after one woman went viral for her video complaining about the con, a Frontier Airlines staff member got in touch to reveal they are given financial incentives to slap customers with extra baggage charges.
Frontier Airlines confirmed the allegation, claiming the bonus was to 'help ensure compliance with our policies.'
The revelation comes after Biden pledged to crack down on what he described as 'junk fees' that airlines use to squeeze cash from customers.
The President is weighing up a law that would require airlines and booking sites to show the total price of tickets upfront on their websites to avoid customers being caught out by hidden fees.
Frontier Airlines charges between $50 and $100 for luggage that is overweight.
Its restrictions state that personal baggage must be 18 x 4 x 8 inches while standard luggage is 24 x 16 x 10 inches and no heavier than 35 pounds.
The airline allows passengers one piece of personal luggage for free.
However if staff deem the bag's dimensions too big to fit in a cabin they can charge passengers on the spot.
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But earlier this week journalist Dyana Villa went viral after showing gate staff try to fine her party for bags that clearly fit within the airline's guidelines.
In the video, Villa's friend is seen demonstrating that the bag can fit in a device designed to measure the size of