Angry traveller slams Jetstar's response after her flight to Bali was forced to ... trends now
A woman who was onboard a plane turned back because of an unruly passenger has slammed Jetstar as 'disgraceful' after claiming the airline tried to bump her off a replacement flight but 'were 'forced' to let her onboard.
Ashleigh Baker was on the JQ43 flight to Bali on Monday morning that was forced to turn back after only a couple of hours in the air because of an unruly female passenger who eventually had to be restrained and bound.
Ms Baker now claims she was barred from getting on the replacement flight from Bali to Melbourne the next morning.
Ashleigh Baker was on the Jetstar flight forced to turn around because of an unruly passenger on Monday and now claims she was almost barred from getting on the replacement flight
In a video posted to TikTok Ms Baker says she arrived at Melbourne Airport two hours in advance of her rescheduled flight to Bali and checked in online with only carry-on baggage.
She said after going through customs she was waiting at the boarding gate where Jetstar staff turned up about 45 minutes before the 10am flight and delivered her some unwelcome news.
'I had been put on the 6pm flight bearing in mind that every single passenger from yesterday's flight is on this 10am flight,' Ms Baker said.
'Jetstar have made an error.
'I told them the situation and they said there is nothing they can do, I am not on this flight.
'This is absolutely disgraceful behaviour. I have lost two days of my holiday not to mention money that I don't see myself getting compensation for.
A Jetstar flight to Bali was forced to turn back and land in Melbourne after a passenger went on a tirade and even banged on the cockpit door
'I am not usually one to complain and I know these things do happen but this is utterly ridiculous and I am devastated.'
Ms Baker told Yahoo!news that she had a boarding pass that got her through security and immigration but it was her partner that noticed the number seemed to be wrong.
'It was only when my partner asked the flight number and [we were told] 'that takes off at 6pm' that I realised there were two flights,' she said.
Jetstar had added the extra flight to cater for all those who were turned back on Monday and it had been pushed back to 6pm on that day.
Ms Baker said that after being told she was on the later flight she 'went to border security' to ask for help and they phoned the Jetstar desk.
She says border security 'essentially forced them to put me on the flight and gave me 'immigration clearance''.
'I had so many fellow passengers advocating for me and everyone clapped for me when I got on because they all knew what happened.'
Jetstar has disputed Ms Baker's claims and says she asked to be put on another flight before
