David lost his Airpods inside a Qantas terminal. So began a month-long saga to ... trends now
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A man who lost his headphones at the airport believes Qantas' customer service never even attempted to look for them in the month they were missing.
David accidentally dropped his Airpods at Terminal 3 in Sydney's International Airport in February but only noticed they were gone once he'd left.
He checked the location tracking feature on his phone to see that he had dropped them at the Qantas terminal so called the airline's lost-and-found to tell them where they were.
The traveller was shocked when an automated answering machine picked up his call.
David lost his Airpods in Qantas' International Terminal at Sydney airport and was left disappointed when he never heard back from the airline (stock image)
'You don’t even get to talk to a human or get any indication that they have heard your lost and found issue. What kind of customer service is this,' he told 7News.
David left a message stating the exact location that he had dropped the Airpods but never heard back from anyone from lost and found.
He was convinced that nobody even listened to the voicemail because if they had, his item would have been easily retrieved.
'Either they don’t check the messages people leave or they just can’t be bothered helping one of their customers for 10 minutes,' he added.
Two weeks after the Airpods first went missing his phone stopped showing the live location of the device, presumably because the battery went flat.
He marked the Airpods as missing on his phone which creates a pop-up when someone else tries to use them, informing
