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Baby's death leads to changes in NHS 111 helpline

The tragic death of a 10-month-old baby after mistakes by NHS 111 has prompted nationwide changes to the medical helpline.

An inquest heard that an NHS 111 call handler should have ensured Kyle Durkin went to hospital after his mother, Nicola Hick phoned the service to say he was sick.

Instead, Kyle stayed at home and was later taken by his parents to a York doctor, who did not diagnose his condition - an intestinal blockage - and sent him home.

The condition worsened and his parents, Nicola and Martyn Durkin, then took him to York Hospital but doctors were unable to save him.

An inquest heard that an NHS 111 call handler should have ensured Kyle Durkin (pictured) went to hospital after his mother, Nicola Hick phoned the service to say he was sick

An inquest heard that an NHS 111 call handler should have ensured Kyle Durkin (pictured) went to hospital after his mother, Nicola Hick phoned the service to say he was sick

Coroner John Broadbridge said in a narrative conclusion: 'If responses to a triage telephone call had been appropriately processed, Kyle would then have been presented at hospital and assessed and the outcome different.'

He said Kyle's condition went unrecognised and untreated following an out of hours GP appointment shortly after.

'His condition became acute to critical by the next morning and he suffered a fatal cardiac event, and he was pronounced dead in spite of extensive emergency care,' he said.

He said changes to 'questions as set out on the screen' for NHS 111 call handlers were already well in hand, as a direct result of Kyle's death.

Kyle's parents said in a statement after the hearing that they were 'deeply saddened by the findings of the inquest that had the 111 call operator properly performed her task, an ambulance would have been called and Kyle would still

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