Holly Hylton managed the City Center Philadelphia store for a year and 'mutually parted ways' with the coffee chain after sparking a race row
The Starbucks manager who called the police on two black customers for trespassing previously branded customers who didn't speak English 'rude'.
Holly Hylton managed the City Center Philadelphia store for a year and 'mutually parted ways' with the coffee chain after sparking a race row.
The 31-year-old asked the pair to leave after refusing to let them use the bathroom without buying anything, and called 911 when they stayed.
Video of the men, who were waiting for a friend, being dragged out in handcuffs sparked protests and forced the Starbucks chief executive to apologise.
Ms Hylton, a career hospitality manager, previously worked at Chipotle in 2009 and Smashburger in 2013, according to her social media.
The Philadelphia Starbucks manager who called 911 on two black men last week (pictured above being arrested) no longer works with the company, a spokesperson revealed on Monday
She hails from Dayton, Ohio, and studied at Sinclair Community College before moving to Philadelphia in 2015, and is at least somewhat fluent in Spanish.
In 2014 a former co-worker wrote in a Facebook post that she wished Ms Hylton was still in the store to help her translate for customers who only spoke Spanish.
Ms Hylton replied: 'Ugggghhh I wish I was there! I took an order the other day in Spanish. We only get Chinese, Japanese, or Arabic speakers here. Rude!'
The manager, who did not reply to a message from MailOnline, earlier claimed loitering was an ongoing issue in the Philadelphia Starbucks.
She told AppleNews.com on Saturday that one had even chased her round the shop after she asked them to leave.
Ms Hylton, a career hospitality manager, previously worked at Chipotle in 2009 and Smashburger in 2013, according to her social medi
Ms Hylton's business card posted on her now-deleted social media page
Ms Hylton blamed what she claimed was a corporate policy at City Center Philadelphia locations which prohibits excessive loitering in their stores.
She told the news outlet management has the discretion to ensure the policy is enforced - even if that means calling in the cops.
She also revealed that she doesn't even tell the customers when she's calling the police.
Ms Hylton reportedly refused to say whether it was normal practice for managers or employees to call the police when they found customers loitering.
A representative for Starbucks said on Monday that she had left the coffee chain 'while there is an internal review pending.'
The two men, who had not made a purchase, were handcuffed and arrested for trespassing on Thursday after the Philadelphia store manager called 911 and reported them for refusing to leave.
Police officers monitor activity outside as protesters demonstrate inside the Starbucks store where the two men were arrested last Thursday
Rev. Gregory Holston, 56, (2nd R) and other Interfaith clergy leaders stage a sit-in at the Center City Starbucks
Interfaith clergy leaders stage a sit-in at the Center City Starbucks, where two black men were arrested, in Philadelphia
Police later released the two men and they were not charged.
Starbucks CEO Kevin Johnson arrived in Philadelphia this weekend after video of the arrests gained traction online and activists started protesting at the store.
Johnson met with the two men on Monday to apologize to them face-to-face.
He added that Starbucks wanted to add training for store managers on 'unconscious bias' after calling the incident 'reprehensible'.
'I'd like to have a dialogue with them and the opportunity to listen to them with compassion and empathy through the experience they went through,' he said.